Catherine G McQuade

Delivered direct patient care for multiple specialty providers, including vital signs and medication reconciliation.
Utilized EPIC/IHIS for effective communication of patient concerns and test results.
Performed phlebotomy, administered injections, and prepared procedures for Multiple Sclerosis patients.
Trained new staff on rooming procedures and patient communication strategies.
Managed patient check-out processes, scheduling follow-up appointments and imaging referrals.

Provided direct patient care by rooming over 20 patients daily for multiple physicians using e-Clinical Works.

Conducted phlebotomy, injections, and urine processing in a free-standing lab setting.

Performed aural irrigation, EKGs, wound care, and stitch/staple removal efficiently.

Executed CLIA-waived tests including Influenza, Rapid Strep, and drug screenings.

• Triaged messages to relay test results, manage prescription refills, and coordinate hospital admissions.

Cardiovascular Clinical Research Unit

· Provided administrative support to Clinical Research Manager and Office Manager.

· Assisted with proposal preparation and submission for local and National Institutional Review Board.

· Developed and maintained databases for tracking research study information.

Scheduled appointments, obtained referrals, and secured precertification for procedures and admissions.

Communicated patient concerns and relayed test results and prescription refill requests.

Provided comprehensive administrative support for faculty, including typing medical correspondence and research documents.

Maintained multiple physician calendars, coordinating meetings and speaking engagements.

Coordinated clinical requirements for R01 National Institutes of Health research grant.

Acquired equipment, laboratory products, and specialized software while adhering to budget constraints.

Provided administrative support to project investigators through precise documentation of grant reviews.

Supervised student staff to enhance productivity and project efficiency.

Achieved sales of veterinary pharmaceuticals, surgical products, and laboratory equipment, including Hill’s prescription diets.

Conducted comparative searches for alternatives to discontinued or back-ordered items.

Resolved customer service issues related to shipping, product discrepancies, pricing conflicts, and new account setups.

Administered IV, SQ, IM, and oral medications for small animal veterinary nursing care.

Obtained and processed blood, urine, feces, and tissue samples for diagnostic purposes.

Prepared animals for surgery, including anesthetic administration and post-operative care.

Demonstrated proficiency in radiology, dentistry, and pharmaceuticals.

Scheduled appointments and managed patient check-in/out alongside client education.

Supervised and trained part-time staff to ensure high-quality service delivery.

Led triage and nursing care departments as Head Technician.

Operated effectively in high-pressure environment of veterinary emergency care hospital.

Utilized full scope of care to provide comprehensive support in emergencies.

Managed staff-related issues to ensure optimal team performance.

Processed orders for sales and replacement parts of after-market automobile accessories.

Executed data entry tasks for accounting departments to ensure accuracy and efficiency.