Catherine J. Traina
Summary
High-energy assistant general management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. She is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals to go above and beyond the required job duties.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Blind Fox Speakeasy
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing.
- Handled cash accurately and prepared deposits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed inventory and placed orders with vendors.
- Managed invoices and maintained weekly budget.
- Scheduled employees and set up meetings for potential clients.
- Responded to members inquiries and questions.
- Coordinated rental reservations for parties of 60-100+ people.
- Multitasked when necessary to aid staff.
- Motivated, trained, and disciplined employees when necessary to maximize team performance.
- Prioritized tasks in a fast-paced client facing environment.
- Used leadership and teamwork to accomplish tasks.
- Mentored and motivated team members to achieve challenging business goals.
Server
44 Mills Kitchen and Tap
06.2021 - 06.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Used product knowledge to promote products as well as giving prompt service.
- Utilized resolution/solutions to better meet guest or team member needs.
- Orchestrated team work to accomplish tasks.
- Navigated large parties of people while meeting job goals.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Ensured compliance with state health and safety regulations.
Art Gallery Intern
Allison Sprock Fine Art Gallery
10.2021 - 11.2021
- Managed and cleaned art pieces and recorded inventory.
- Developed gallery operations, customer service and marketing skills to enhance gallery management knowledge.
- Maintaining company website and social media presence while creating news letter and client communications.
- Analyzed problems and worked with teams to develop solutions while worked to improve acquisition.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide gallery information.
- Supported with creating project marketing materials to promote galleries services.
Guest Service Front Desk / Team Member
Target Super Store
04.2020 - 06.2021
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Worked effectively with other team members.
- Enthusiastically answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Arts - Fine Arts
Rowan Cabarrus Community College
Concord, NC05.2024
Diploma -
Jesse C. Carson High School
China Grove, NC05.2017
Skills
- Proficient in Microsoft Office Outlook, Word, and Excel
- Google Workspace
- Excellent interpersonal and communication skills
- Transferable administrator skills
- Highly detail-oriented and efficient
- Creative problem solver
- Product and Service Knowledge
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Recruiting and Interviewing
- Staff Supervision
- Customer Rapport
- Sales Strategies
- Money Handling
- Sales Reporting
- Product Branding
- Performance Reviewing
- Promotional Planning
Awards
Water Works Gallery Exhibited Artist- (“I am” Exhibition, 2022) Guest Service Recognition -(Target, 2020) Sanskrit Magazine - Contribution Art Winner (UNCC, 2020) Customer Service Award -(Panera, 2019) Dare to Imagine Award -(RSS Class of 2017) Water Works Gallery Show Winner (RSS Class of 2017)
Timeline
Assistant Manager
The Blind Fox Speakeasy
03.2022 - Current
Art Gallery Intern
Allison Sprock Fine Art Gallery
10.2021 - 11.2021
Server
44 Mills Kitchen and Tap
06.2021 - 06.2022
Guest Service Front Desk / Team Member
Target Super Store
04.2020 - 06.2021
Associate of Arts - Fine Arts
Rowan Cabarrus Community College
Diploma -
Jesse C. Carson High School
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