Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Catherine L Kasal

BONDURANT,United States

Summary

Ambitious and highly organized professional looking to leverage 8+ years of customer service experience and exceptional communication skills. Proven ability to build lasting, long-term relationships, understand client needs, and find solutions designed to ensure customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Overnight Coach

Wal-Mart
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Branch Coordinator

Apria Healthcare
10.2022 - 01.2023
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Ordered supplies, created purchase orders and entered orders into inventory.
  • Coordinated and assigned service call requests.
  • Balanced operational awareness with customer focus.

Store Manager

Dollar General
01.2022 - 09.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Customer Service Specialist

ARAG Legal Insurance
08.2019 - 11.2021
  • Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by client
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicates decisions and ongoing expectations with claimants and clients
  • Maintains professional client relationships
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Assistant Manager

Maurices
04.2019 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Leave of Absence Coordinator

Sedgwick
01.2019 - 04.2019
  • Established FMLA claims; tracks and codes documentation in accordance with internal workflow processes
  • Analyzed FMLA claims to determine eligibility and certification in compliance with state and federal regulations
  • Review Medical Certification to determine FMLA eligibility.

Account Specialist

Transamerica
05.2015 - 10.2018
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Liaised with sales, marketing and customer service teams to support smooth account management operations.
  • Observed financial transaction laws and regulations for full accounts compliance.

Overnight Flow Team Member

Target
02.2015 - 05.2015
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Supervisor

Lowes
05.2014 - 02.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Customer Service Manager

Wal-Mart
12.2010 - 05.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Penn Foster
2014

Skills

  • Microsoft Office
  • Sharepoint
  • Excellent communication skills
  • Skilled trainer
  • Excellent time management skills
  • Excellent attention to detail
  • Supervising experience
  • Data Entry
  • Proof reading
  • Administration
  • Medical Terminology
  • Legal Terminology

Certification

  • Food Safety Manager Certification - 02/2023-02/2028

Languages

American Sign Language
Limited Working
German
Professional Working
Spanish
Limited Working

Timeline

Overnight Coach

Wal-Mart
01.2023 - Current

Branch Coordinator

Apria Healthcare
10.2022 - 01.2023

Store Manager

Dollar General
01.2022 - 09.2022

Customer Service Specialist

ARAG Legal Insurance
08.2019 - 11.2021

Assistant Manager

Maurices
04.2019 - 08.2019

Leave of Absence Coordinator

Sedgwick
01.2019 - 04.2019

Account Specialist

Transamerica
05.2015 - 10.2018

Overnight Flow Team Member

Target
02.2015 - 05.2015

Supervisor

Lowes
05.2014 - 02.2015

Customer Service Manager

Wal-Mart
12.2010 - 05.2014

High School Diploma -

Penn Foster

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Catherine L Kasal