Catherine L. Ortega
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Assistant Manager
Rosalia's Kitchen
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Patient Access Agent II
Memorial Healthcare Systems
02.2022 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Served as the sole bilingual employee on staff, and developed a training program to help non-spanish speakers connect with patients.
Community & Operations Manager
Expansive
02.2020 - 03.2021
- Developed and maintained positive working relationships with key stakeholders in community.
- Sought out meaningful business intelligence to identify potential communities and key customers to serve.
- Led and supported coordination of economic and community development strategies and focused on locally established initiatives.
- Stayed abreast of local business development, laws and regulations impacting company operations.
- Developed and promoted corporate brand, images and identity to media and public.
- Cultivated strong corporate image and identity with clear branding.
- Led crisis communications and media relations activities in response to challenging situations.
Digital Marketing Assistant
About Islam
04.2017 - 07.2020
- Created and presented pitch materials, proposals and presentations.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Produced content in 3 languages, English, Spanish, and French.
Account Manager
VIDA Select
01.2019 - 02.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Front of House Manager
Outback Steakhouse
01.2016 - 08.2017
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Arts - Latin American and Caribbean Studies
Florida International University
08.2022
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL05.2020
Skills
- Employee Performance Evaluations
- Scheduling and Coordinating
- Customer Service and Satisfaction
- Operational Efficiency and Safety
- Google Drive
- Operations Oversight
- Social Media Marketing
- Cultural Awareness
- Search Engine Optimization Practices
- Strategic Content Planning
- CRM Software
- Account Management
Certification
- Cybersecurity Professional, Google Certification - July 2023
- C1 Level of Fluency in French, Langue Onze, Toulouse, France - July 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Portuguese
Limited Working
American Sign Language
Limited Working
Arabic
Elementary
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager
Rosalia's Kitchen
02.2023 - Current
Patient Access Agent II
Memorial Healthcare Systems
02.2022 - 12.2022
Community & Operations Manager
Expansive
02.2020 - 03.2021
Account Manager
VIDA Select
01.2019 - 02.2020
Digital Marketing Assistant
About Islam
04.2017 - 07.2020
Front of House Manager
Outback Steakhouse
01.2016 - 08.2017
Bachelor of Arts - Latin American and Caribbean Studies
Florida International University
Certificate - Hospitality And Tourism Management
Florida Atlantic University
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