Catherine M. Martinez
SpringStone Montessori School
Albuquerque,New Mexico
43
years of professional experience
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service that enhances customer satisfaction and loyalty. Collaborates effectively within teams, adapts to evolving needs, and drives results through efficient service.
Work History
Assistant Cook
3 Months- Prioritized tasks to maintain smooth kitchen workflow.
- Assisted head cook in daily kitchen operations.
- Sanitized surfaces and equipment to uphold cleanliness standards in kitchen.
Credentialing Coordinator
5 Years 9 Months- Scheduled medical procedures for patients efficiently.
- Facilitated insurance approvals for medical services.
- Coordinated credentialing processes for healthcare providers.
- Verified provider credentials to comply with regulatory standards.
- Maintained comprehensive records of credentialing activities in database systems, facilitating easy access for audits and reviews.
- Managed accurate files and credentialing documents in organized databases to support efficient retrieval and compliance..
Sales Associate
2 Years 9 Months- Provided part-time support to retail operations, focusing on customer service.
- Enhanced customer experience through attentive service and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Surgery Scheduler
9 Years 9 Months- Coordinated surgical schedules for multiple physicians, optimizing patient flow and resource allocation.
- Communicated effectively with patients to confirm appointments and provide pre-operative instructions.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Electronic Technician - Petty Officer Third Class
7 Years 6 Months- Class “A”
- Earned honorable discharge along with commendations for exemplary service.
Education
- Graduate
- Accounting, Medical Terminology
High School Diploma
Skills
Electronic Medical Records
HIPAA compliance
Insurance Verification & Interpretation
Benefits Determination
Insurance verification
Written and verbal communication
Calculation Skills
Effective written and verbal communication
Data entry
PERSONAL PROFILE:
Professional strengths are customer service skills, attention to detail, ability to prioritize, compassion towards patients/customers, and being a team player with colleagues.
Timeline
Assistant Cook
SpringStone Montessori School
03.2026 - 06.2026Read More
Credentialing Coordinator
Southwest Gastroenterology Associates
04.2019 - 01.2025Read More
Sales Associate
TJ Maxx
10.2017 - 07.2020Read More
Surgery Scheduler
Albuquerque Urology Associates, PA
09.2008 - 06.2018Read More
Electronic Technician - Petty Officer Third Class
United States Coast Guard
07.1983 - 01.1991Read More
Franklin Business College
from Graduate
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Various College Courses
from Accounting, Medical Terminology
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High School
High School Diploma
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