Cerner/Soarian
Catherine M Matula
Medical Scheduler
Staten Island,NY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Cerner/Soarian.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Medical Scheduler
Northwell Health Staten Island University Hospital
Staten Island, NY
11.2021 - Current
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled upwards of 50 patients per day for multiple modalities.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols
Assistant Manager
Rite Aid
Port Monmouth, NJ
1 2020 - 11.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Recruited, managed and motivated 15-member retail team to give every guest positive and memorable experiences.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Lead
Panera Bread
Staten Island, NY
11.2016 - 01.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Calibrated equipment to maintain optimal performance.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Increased kitchen productivity and cleanliness standards by 5%
- Conducted regular reviews of operations and identified areas for improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained and mentored new employees to maximize team performance
Education
High School Diploma -
Tottenville High School
Staten Island, NY 09.2011 - 06.2015
Skills
Staff Management
Software
Series
Siemens Medicalis
Allscripts
Microsoft Excel
Microsoft PowerPoint
Timeline
Medical Scheduler
Northwell Health Staten Island University Hospital
11.2021 - Current
Shift Lead
Panera Bread
11.2016 - 01.2020
High School Diploma -
Tottenville High School
09.2011 - 06.2015
Assistant Manager
Rite Aid
1 2020 - 11.2021