Cerner/Soarian
Catherine M Matula
Medical Scheduler
Staten Island,NY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Cerner/Soarian.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Medical Scheduler
Northwell Health Staten Island University Hospital
Staten Island, NY
11.2021 - Current
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled upwards of 50 patients per day for multiple modalities.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols
Assistant Manager
Rite Aid
Port Monmouth, NJ
1 2020 - 11.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Recruited, managed and motivated 15-member retail team to give every guest positive and memorable experiences.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Lead
Panera Bread
Staten Island, NY
11.2016 - 01.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Calibrated equipment to maintain optimal performance.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Increased kitchen productivity and cleanliness standards by 5%
- Conducted regular reviews of operations and identified areas for improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained and mentored new employees to maximize team performance
Education
High School Diploma -
Tottenville High School
Staten Island, NY 09.2011 - 06.2015
Skills
Staff Management
Operations Management
Cost Control
Training
Recruiting and Interviewing
Insurance Verification
Data Entry
Task Prioritization
Medical Recordkeeping
Office Management
Software
Series
Siemens Medicalis
Allscripts
Microsoft Excel
Microsoft PowerPoint
Timeline
Medical Scheduler
Northwell Health Staten Island University Hospital
11.2021 - Current
Shift Lead
Panera Bread
11.2016 - 01.2020
High School Diploma -
Tottenville High School
09.2011 - 06.2015
Assistant Manager
Rite Aid
1 2020 - 11.2021