Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Catherine S. Purcell

Vero Beach,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated online sales expertise, including competitive offerings, pricing, and market positioning. Dedicated importing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager

1 Ein, Inc.
01.2016 - Current
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Cashier

Harbor Freight
01.2018 - 10.2018
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Arts - Business Administration

Indian River State College
Ft. Pierce, FL
12.2025

Associate of Arts - Accounting

Indian River State College
Ft. Pierce, FL
12.2019

High School Diploma -

Vero Beach High School
Vero Beach, FL
06.2015

Skills

  • Operations Management
  • Product and service knowledge
  • Employee Scheduling
  • Cost Reduction
  • Task Delegation
  • Customer rapport
  • Budgeting and finance
  • Cost Control
  • Financial Management
  • Sales Reporting
  • Marketing knowledge
  • Money Handling
  • Business Administration
  • Sales Growth
  • Customer Relations
  • Compliance understanding
  • Google Drive
  • Policy Enforcement
  • Product branding
  • Budget Management
  • Customer Service
  • Process Improvement
  • Reliability
  • Analytical Thinking
  • Problem-solving aptitude
  • Active Listening
  • Analytical Skills
  • Computer Skills
  • Decision-Making
  • Positive Attitude
  • Time Management
  • Budget Administration
  • Professionalism
  • Adaptability
  • Organizational Skills
  • Problem Resolution
  • Task Prioritization
  • Attention to Detail
  • Excellent Communication
  • Multitasking
  • Problem-Solving
  • Professional Demeanor
  • Time management abilities

Timeline

Cashier

Harbor Freight
01.2018 - 10.2018

Assistant Manager

1 Ein, Inc.
01.2016 - Current

Bachelor of Arts - Business Administration

Indian River State College

Associate of Arts - Accounting

Indian River State College

High School Diploma -

Vero Beach High School
Catherine S. Purcell