Catheryn DeSalvo
Syracuse,NY
Summary
Committed and hardworking Retail Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Currently enrolled in the Mechanical Engineering Technology program at Rochester Institute of Technology.
Overview
2
2
years of professional experience
Work History
Seasonal Cashier
Macy's Department Store
12.2023 - 01.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Customer Experience Associate
Kinney Drugs
07.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
Service and Food Champion
Taco Bell
09.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Assisted in inventory management, accurately tracking stock levels and placing timely orders for supplies.
- Prepared high-quality food items, adhering to company recipes and presentation standards.
Education
Bachelor of Science - Mechanical Engineering Technology
Rochester Institute of Technology
Rochester, NY05.2028
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.2023
Skills
- Cash Register Operation
- Drawer Balancing
- Written and Verbal Communication
- Issue Resolution
- Customer Relations
- Problem Solving Abilities
Timeline
Seasonal Cashier
Macy's Department Store
12.2023 - 01.2024
Customer Experience Associate
Kinney Drugs
07.2022 - 06.2023
Service and Food Champion
Taco Bell
09.2021 - 05.2022
Bachelor of Science - Mechanical Engineering Technology
Rochester Institute of Technology
High School Diploma -
Cicero-North Syracuse High School
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