Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Catheryn Watkins

Box Elder,SD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Customer Service Cashier

Walmart
La Junta, CO
08.2023 - 01.2024
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Complied with all health and safety regulations while performing job duties.
  • Resolved customer complaints in a professional manner.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.

Assistant Store Manager

Family Dollar
Ordway, CO
08.2018 - 10.2021
  • Resolved escalated complaints from customers in a timely manner.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Maintained accurate records of customer interactions for future reference.

Customer Service Cashier

Thaxton's/KJ's
Ordway, CO
02.2013 - 08.2018
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Addressed customer questions and concerns regarding products and services.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

High School Diploma -

Pueblo County High School
Pueblo, CO
05-1994

Skills

  • Positive and professional
  • Multi-line phone proficiency
  • Effective Communication
  • Scheduling Coordination
  • Prioritization
  • Adaptability and Flexibility
  • Problem-Solving
  • Interpersonal Skills

Affiliations

  • Previous Active Duty - Navy Honorably Discharged
  • Previous Dispatcher for United States Forrest Service

References

References available upon request.

Timeline

Customer Service Cashier

Walmart
08.2023 - 01.2024

Assistant Store Manager

Family Dollar
08.2018 - 10.2021

Customer Service Cashier

Thaxton's/KJ's
02.2013 - 08.2018

High School Diploma -

Pueblo County High School

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Catheryn Watkins