Catheryn Youens

• Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
• Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
• Provided clerical support to company employees by copying and filing documents.
• Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
• Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
• Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.
• Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established targets.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Utilized office management software to record and track customer information.

Determined business plan, mission statement, and vision.

• Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Implemented marketing strategies to generate new leads and expand the client base.
• Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Maintained high standards of customer service by building relationships with clients.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
• Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
• Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
• Forged relationships with employers to gain insight into job openings and career opportunities.
• Updated client records to reflect personal information, qualifications and career aspirations.
• Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
• Recognized client employment barriers and devised strategies to resolve.

• Maintained organized filing systems for easy retrieval of case files and supporting documentation.
• Provided assistance to attorneys and court personnel in courtroom
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Increased court efficiency by processing legal documents and maintaining accurate case records.
• Managed confidential information securely, upholding the integrity of the court system.
• Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
• Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Coordinated courtroom proceedings and enforced adherence to proper procedures.
• Promoted transparency within the judicial system by accurately entering case details into electronic databases.
• Improved workflow efficiency through regular review and updating of internal policies related to court clerk duties.
• Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
• Trained new clerks on court procedures, elevating overall departmental knowledge and performance.

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Managed high-volume workload while maintaining strict attention to detail on every task.
• Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Responded to client inquiries, providing accurate legal advice and offering assistance.
• Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
• Assisted coworkers and staff members with special tasks on daily basis.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
• Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
• Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
• Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
• Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
• Optimized resource allocation within the court system by monitoring case loads and assisting with the distribution of tasks to appropriate personnel.
• Enhanced court efficiency by streamlining administrative processes and implementing organizational improvements.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Provided assistance to attorneys and court personnel in courtroom
• Reviewed court documents to process subpoenas, motions and pleadings.
• Drafted professional court correspondence to facilitate legal proceedings.
• Coordinated courtroom proceedings and enforced adherence to proper procedures.
• Prepared court orders and judgments for signature.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.