Catheryne Marrocelli
Houston,TX
Summary
I significantly boosted sales revenue at Reliable Parts by adeptly identifying customer needs and providing tailored solutions. My expertise in call center operations and customer complaint resolution, coupled with a goal-oriented approach, enhanced customer satisfaction and team productivity. My adeptness in account management and shipping coordination underscores my comprehensive skill set.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Representative
Reliable Parts
10.2010 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CASkills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Customer Needs Assessment
- Business growth and retention
- Account Management
- Shipping coordination
Sketching, painting, hiking, travel
I enjoy traveling to other cities to visit friends, hiking in the mountains, cruising and am looking to add international destinations to my list.
I enjoy painting, pen and ink and sketching in my free time.
Timeline
Customer Service Sales Representative
Reliable Parts
10.2010 - Current
High School Diploma -
San Fernando Senior High School
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