Cathey Wright
Columbia,SC
Summary
Accomplished Provider Enrollment Analyst and Training Specialist at Palmetto GBA, adept in credential verification and fostering strong provider relationships. Excelled in creating impactful training materials and enhancing provider data accuracy. Known for exceptional customer service and communication skills, significantly contributing to streamlined enrollment processes and regulatory compliance.
Overview
8
8
years of professional experience
Work History
Provider Enrollment Analyst
Palmetto GBA
03.2022 - 07.2023
- Collaborated effectively with other departments to address any discrepancies or concerns related to provider data.
- Maintained strict confidentiality standards, ensuring sensitive provider data was handled with the utmost care and discretion.
- Demonstrated adaptability within an ever-changing regulatory landscape, quickly adjusting strategies when new requirements were introduced.
- Established strong relationships with providers through clear communication and prompt resolution of inquiries or concerns.
- Ensured timely completion of enrollment applications by closely monitoring deadlines and prioritizing tasks accordingly.
- Maintained up-to-date knowledge of industry regulations, allowing for accurate assessment of providers'' eligibility for participation in various programs.
- Effectively managed multiple priorities, successfully meeting tight deadlines while maintaining high-quality work standards.
- Verified client information by analyzing existing evidence on file.
Training Specialist I
Palmetto GBA
10.2019 - 03.2022
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Documented participation and evaluated learning for each participant.
- Provided coaching and mentoring to employees.
- Designed and delivered web-based, self-directed learning materials.
Provider Enrollment Analyst
Palmetto GBA
06.2015 - 10.2019
- Collaborated effectively with other departments to address any discrepancies or concerns related to provider data.
- Maintained strict confidentiality standards, ensuring sensitive provider data was handled with the utmost care and discretion.
- Generated informative reports on provider enrollment trends, enabling informed decision-making among senior leadership.
- Established strong relationships with providers through clear communication and prompt resolution of inquiries or concerns.
- Reduced errors in provider enrollments with meticulous attention to detail during application reviews and follow-ups when necessary.
- Contributed to a positive team environment by consistently demonstrating professionalism, respect, and a solutions-oriented mindset.
- Upheld a high level of customer service while interacting with providers, fostering trust and confidence in our organization''s capabilities.
- Ensured timely completion of enrollment applications by closely monitoring deadlines and prioritizing tasks accordingly.
- Maintained up-to-date knowledge of industry regulations, allowing for accurate assessment of providers'' eligibility for participation in various programs.
- Checked documentation for accuracy and validity on updated systems.
Education
Bachelor of Arts - Studio Art
Columbia College
Columbia, SC12-2014
Skills
- Credential verification
- Provider enrollment
- Customer service
- Verbal and written communication
- Skilled in Microsoft Word, IFlow, and PECOS
Timeline
Provider Enrollment Analyst
Palmetto GBA
03.2022 - 07.2023
Training Specialist I
Palmetto GBA
10.2019 - 03.2022
Provider Enrollment Analyst
Palmetto GBA
06.2015 - 10.2019
Bachelor of Arts - Studio Art
Columbia College
Similar Profiles
Marcelle MitchellMarcelle Mitchell
CSA at Palmetto Palmetto GBACSA at Palmetto Palmetto GBA
Lilia SantosLilia Santos
Bilingual Customer Service Representative at Palmetto GBABilingual Customer Service Representative at Palmetto GBA
Dorothy TaylorDorothy Taylor
Auditor II at Palmetto GBAAuditor II at Palmetto GBA
Troy NelsonTroy Nelson
Software Developer at Palmetto GBA (BCBSSC)Software Developer at Palmetto GBA (BCBSSC)
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.