Summary
Overview
Work History
Education
Skills
Timeline
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Cathi O'Bannon

Porter,TX

Summary

Proven to enhance operational efficiency by 100% at Masterpiece International, I leveraged meticulous attention to detail and strong problem-solving skills. Expert in data accuracy, IT systems support, and fostering customer satisfaction, background spans technical support to administrative excellence, demonstrating a commitment to continuous improvement and superior service delivery. Organized and efficient Data Entry Clerk with 26 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Personable team player works to support group efforts to meet critical deadlines. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. High pressure and volume veteran with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

18
18
years of professional experience

Work History

Data Entry Clerk/Admin

Masterpiece International
07.2012 - 05.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Followed established procedures to enter and process data correctly.
  • Processed accounts payable within automated accounting system.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Assisted project managers and operations staff with accounting expertise.
  • Reviewed international and domestic invoices for Import and Export cargo shipments.
  • Maintained customer bond and power of attorney records in case of emergencies.
  • Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Obtained necessary import and export licenses and permits for shipments.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Maintained integrity of general ledger and chart of accounts.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Compiled and analyzed data to produce reports.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported staff on special assignments and ad hoc projects.
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Collaborated with other departments to identify and solve software issues.
  • Utilized source control systems to manage software development cycle.
  • Analyzed user requirements and developed solutions to meet needs.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Dot Matrix Printers.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Helped streamline repair processes and update procedures for support action consistency.

Cook/Food Services

Tomball Retirement Center
08.2006 - 09.2008
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.

School Bus Driver

Magnolia ISD
01.2003 - 05.2005
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Obeyed federal, Tx and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained Tx Commercial driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Communicated information to parents to promote good communication and transparency.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Drove bus along assigned route, picking up students.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Attended pre-trip meetings to support safe transport of students.
  • Identified and reported mechanical problems and safety hazards.
  • Administered first aid to passengers in need.
  • Executed proper and timely loading and unloading of passengers.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Kept up to date on local, state and federal regulations related to school bus operations.

Call Center Representative

Airborne Express
09.1999 - 01.2003
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Tracked delivery status and updated customers for expected delivery time.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Communicated with dispatch and customers for accurate delivery information.

Education

GED -

Humble High School
Humble, TX

Skills

  • Word Processing
  • Meticulous attention to detail
  • File Management
  • Filing and data archiving
  • Document Preparation
  • Data accuracy
  • AR/AP
  • Invoice Processing
  • Extensive vocabulary
  • Independent worker
  • Multi-line phone proficiency
  • Safety Regulations
  • Administrative Support
  • Database Maintenance
  • Customer Service-Oriented
  • Strong Problem Solver
  • Resourceful
  • Mail handling
  • Technical Support
  • Spreadsheet Management
  • Data Entry
  • HTML
  • Javascript
  • CSS
  • Microsoft SQL Server
  • Critical Thinking
  • Customer Service
  • Teamwork and Collaboration
  • Peripheral Device Configuration
  • Software Installation
  • IT Systems Support
  • Continuous Improvement

Timeline

Data Entry Clerk/Admin

Masterpiece International
07.2012 - 05.2017

Cook/Food Services

Tomball Retirement Center
08.2006 - 09.2008

School Bus Driver

Magnolia ISD
01.2003 - 05.2005

Call Center Representative

Airborne Express
09.1999 - 01.2003

GED -

Humble High School

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Cathi O'Bannon