CATHI SMITH
Overland Park,KS
Summary
Highly skilled and motivated professional with more than 20 years of experience managing two successful multi-physician private practices. Oversee human resources, budgeting, financial reporting, and demonstrated success at creating new policies & procedures during a recession. These changes allowed the company to increase revenue by more than a half million dollars while experience a decrease in patient volume. Very organized, detailed and loyal candidate who brings a great deal of experience with a positive attitude. Leading by example and demonstrating excellent communication has created a proven history of successful employee retention. Working towards building long-term, lasting relationships with patients, other healthcare professionals and business associates is a proven strength.
Overview
30
30
years of professional experience
Work History
PRACTICE MANAGER
Brad Storm MC LLC Plastic & Reconstructive Surgery
09.2020 - Current
- I was responsible for setting objectives, managing nursing & support staff, spearhead innovative programs & treatments, and developing strategies to optimize clinic operations
- It was also my responsibility to ensure compliance with state laws and regulations, audit claim reimbursement, manage physician credentialing & portfolio, negotiate business & insurance payor contracts, negotiate rates & settlements, audit & appeal claims, maintain patient EMR records to remain in compliance with CMS & HIPAA standards
- I was the liaison between doctors, nurses, and other healthcare professionals to identify issues and needs and work to solve them
- Other duties include (but are not limited to), managing corporate finances, P&L AP/AR, budgeting, reporting, payroll, employee benefits, retirement, and HR administration.
PRACTICE MANAGER / ADMINISTRATOR
Premier Plastic Surgery, Kansas Hand Surgery Center
09.2009 - 09.2020
- Responsible for administrative duties related to running and operating two busy medical practices.
- Reduced corporate shared expenses by $330,000 in 2018; increased revenue during recession by more than half a million dollars by renegotiating contracts, implementing new financial guidelines, and restructuring office policies & procedures
- Collectively recouped more than $202,000 in potential lost revenue by auditing invoices, revising business associate agreements, and claims appeals
- High rate of employee retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
CLINIC MANAGER
Lake Oswego Family Physicians & Sports Medicine
10.1993 - 06.2009
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Performed hiring, training, payroll
- Insurance contract renegotiation's, credentialing, claims appeals, CME
- Company liaison
- EHR implementation and training
- Insurance audits & fee schedule structure
- Business finances,
- Maintain written Office Policies & Procedures, forms, guidelines and changes
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Some College (No Degree) - Business Management
Lewis & Clark State College
Lewiston, IdahoSkills
- EMR Reporting
- Establish Policies
- AP/AR, Financial Bookkeeping
- Managing Practice Operations
- Practice Management
- Office Administration/Management
- Benefits and Retirement Administrator
- Deductible Collection
- Policy and Procedure Development
- Administrative Staff Supervision
- Payroll Administration
- Human Resources
Gardening, soap-making, volunteering, restoring furniture
My passion is being outdoors; growing flowers & fruits and then incorporate much of what I grow into my soaps. I create oils to infuse and use leaves as an exfoliant. I love having the ability to bless other people with my gifts, as I do with the restoration of furniture. I often-times create dressers for children and donate them to crisis centers. Doing this gives me purpose and keeps me humble.
Timeline
PRACTICE MANAGER
Brad Storm MC LLC Plastic & Reconstructive Surgery
09.2020 - Current
PRACTICE MANAGER / ADMINISTRATOR
Premier Plastic Surgery, Kansas Hand Surgery Center
09.2009 - 09.2020
CLINIC MANAGER
Lake Oswego Family Physicians & Sports Medicine
10.1993 - 06.2009
Some College (No Degree) - Business Management
Lewis & Clark State College
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