Summary
Overview
Work History
Skills
Timeline
Generic

Cathie Demerath

Sun Prairie,WI

Summary

High-performing Multi-Store Retail Manager with several years of progressive experience managing between 1 and 21 locations including close to 5 years at a Non-profit. My experience is driving sales and profitability through recruitment,talent assessment and employee engagement.

I am looking forward to utilize my skills in the area of personnel and sales management in an exciting, challenging and progressive work environment. I am looking to be a part of a team that rewards results, hard work and dedication to the Company goals and objectives.

Overview

37
37
years of professional experience

Work History

Thrift Area Manager

Agrace, Hospice Inc
Madison, WI
09.2019 - 06.2024
  • Responsible fo the overall operations of the East and Janesville Thrift Stores including staffing and development, customer and volunteer engagement and retention, donation sorting, inventory control, event management, visual merchandising and social media to drive sales and exceed budgeted goals.
  • Exceeded Leadership goals for Sales Budget, volunteer retention and growth and Google reviews.
  • Responsible for facilitating Bi-monthly Assistant Manager Meetings including having various departments as guest speakers to further develop and engage the assistants.
  • Responsible for communicating weekly recaps of sales and other pertinent information to the entire Thrift Team.
  • Challenged with taking the Janesville location from losing money and facing non renewal of the lease to a profitable store with possible expansion in 2025.
  • Managed the annual Holiday Pop UP store from scouting temporary locations, set up, procuring and managing 50+ volunteers, an LTE Assistant Manager, customer service, making sales budget all to benefit the Agrace Grief Center.

Thrift Acting Store Manager/Area Manager

Agrace Agrace Hospice Care, INC Inc.
Madison, WI
09.2019 - 09.2021
  • Opened the Home Store concept Thrift store as the only paid staff.
  • Recruited, trained and retained 40 +. volunteers.
  • Supervised the Donation Pack up pick Manager and staff to create standards and best practices for donation procurement.
  • Utilized Volgistics to schedule and communicate with volunteers
  • Established customer service standards and monitored compliance.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Utilized Social Media to increase awareness of the new concept store, sales and products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service, obtaining phone numbers and knowing several by name and their wish lists
  • Ensured compliance with safety regulations and company policies.
  • Deployed to the Agrace main campus during the Covid 19 shutdown of stores to administer PPE to staff and assist at the Hospitality Reception desk

Store Manager

Bass Factory Outlet
Johnson Creek, WI
10.2018 - 08.2019
  • Recruited, trained and supervised new employees.
  • Managed the daily operations of the store including cash handling, banking, scheduling, markdowns, floor sets, inventory control
  • Exceeded goals for sales and email capture

District Sales Manager

Claire's Stores Inc
, WI, IL,IA,MI
01.1987 - 05.2015
  • Multi-store management responsibilities including recruiting and staffing, training and development, sales management, inventory control and loss prevention, audits, visual layouts, customer relations,operational and cost controls and content analysis
  • DSM of the year 1993 for highest percent of sales increase
  • Promoted to DSM trainer 1993
  • Selected and responsible for international training of United Kingdom Claire's chain
  • Involved with training the Director of Store Operations for United Kingdom and Japan
  • First DSM to lead delegation of store openings and training in Japan
  • First field member to receive Platinum Award, highest award achievable for consistency in sales increase and profitability
  • Track record of employee retention and growth, including several promotions to the DSM level

Skills

  • Multi-store management and Team leadership
  • Staff recruitment, training and development
  • Volunteer recruitment, training and development
  • Customer relationship building
  • Visual Displays
  • Operations and process management and improvements
  • Information Analysis
  • Goal driven

Timeline

Thrift Area Manager

Agrace, Hospice Inc
09.2019 - 06.2024

Thrift Acting Store Manager/Area Manager

Agrace Agrace Hospice Care, INC Inc.
09.2019 - 09.2021

Store Manager

Bass Factory Outlet
10.2018 - 08.2019

District Sales Manager

Claire's Stores Inc
01.1987 - 05.2015

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Cathie Demerath