Cathie Lee

- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.

- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.

- Enhanced customer relationships with personalized service and addressing individual concerns promptly.

- Encouraged clients to take advantage of all services our company offers.

- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

- Maintained a clean, safe, and organized store environment to enhance the customer experience.

- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

- Made displays to encourage purchases

- Supervised day-to-day operations to meet performance, quality and service expectations.

- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

- Maintained customer satisfaction by addressing and resolving complaints promptly.

- Advertised Property for rent

- signed leases

- Hired maintenance workers & trained to the needs of the property

- Purchased supplies

- Collected rents

- Managed collections of over due rents

- oversaw makeovers

- managed payroll

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

- Responded to customer requests for products, services, and company information.

- Lead customers to rest their equipment.

- Upgraded customers Programs.

- Answered call from customers having problems with their satellite receptions.

- Trouble shooting to fix problems.

- Helped service representatives to program and start the services.

- encouraged customers to upgrade their programming.

- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.