Catherine Payson

• Greeted and assisted guests with check-in and check-out procedures.
• Handled guest inquiries and resolved issues to ensure satisfaction.
• Managed reservation systems to accurately track bookings and availability.
• Maintained front desk appearance and organized lobby area for welcoming environment.
• Provided information about hotel services, local attractions, and amenities.
• Collaborated with housekeeping to ensure timely room readiness for arrivals.
• Processed payments and managed cash handling effectively during shifts.
• Assisted in training new staff on front desk operations and customer service protocols.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

Processed customer transactions accurately and efficiently using point-of-sale systems.

• Maintained detailed records of transactions and financial reports for auditing purposes.
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• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
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• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Processed licensing applications for racing and gaming, ensuring compliance with state regulations.