Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OperationsManager
CATHIE POCHTER

CATHIE POCHTER

West Des Moines,IA

Summary

Accomplished business owner and management professional with over 20 years of experience in human resources, business operations, marketing and merchandising. Knowledgeable in interviewing, hiring, training, scheduling, leading and motivating employees. Proficient in policy and procedure compliance, employment law, payroll, budgeting, procurement and inventory control. Experienced in negotiating resolution in complex situations. Highly motivated leader with ability to work well as a team member or independently in order to exceed expectations.

Overview

33
33
years of professional experience

Work History

Operations Manager

Genesis Health Clubs
West Des Moines, IA
06.2022 - 04.2023
  • Interviewed, hired and trained employees. Worked within budgeted guidelines to create employee schedules. Audited employee time sheets for payroll submission.
  • Provide leadership to employees on customer service and cleanliness standards.
  • Order operating supplies, office supplies and food and beverage items for cafe. Analyzed and controlled operational expenses.
  • Assist members and train staff to answer all questions regarding billing, personal training, group training, aquatics, child care, massage therapy and physical therapy.

General Manager

Tuesday Morning
West Des Moines, IA
11.2020 - 06.2022
  • Interviewed, hired and trained staff.
  • Created schedules and monitored payroll to remain within budget.
  • Assigned team members to specific duties to optimize productivity.
  • Delivered exceptional customer experience through hands on leadership of associates and managers.
  • Lead employees and assisted in receiving and displaying incoming merchandise in a visually appealing way to increase sales.

General Manager

JoJo Fitness
Grimes, IA
11.2018 - 12.2020
  • Orchestrated successful launch of a new start-up franchised business in Grimes
  • Responsible for overall management of business including operation of facility, onboarding members, communication, vendor relations, supply management and community involvement programs.

Franchise Owner/Manager

Once Upon A Child Franchise
Davenport, IA
01.2008 - 04.2018
  • Established a successful Once Upon A Child Franchise location in Davenport, Iowa
  • Collaborated with SCORE, SBA, Franchisor and contractors to open Once Upon A Child in Davenport, Iowa.
  • Established and implemented the business budget for opening and operating the business including sales budgets, location selection, negotiating lease, controlling overhead expenses, payroll expenses and operational expenses.
  • Personnel recruitment, interviewed, hired, established training programs, created and effectively implemented employee handbook, developed policies and procedures, effectively communicated goals, tasks, expectations and motivated employees to create a positive work environment.
  • Procurement and supply management including maintaining proper inventory levels and controlling operating supplies.
  • Effectively planned and utilized a marketing schedule including television, radio, internet, print and social media.
  • Exceeded projected sales goals and increased sales and profitability throughout 10 years of ownership.
  • Maintained franchise Gold Standard award for excellence in visual display standards, inventory turnover rates, sales, profitability and customer service excellence.

General Manager

Flying J Travel Plaza
Davenport, IA
06.1990 - 07.2001
  • Assistant General Manager Clive, Iowa
  • General Manager Graham, North Carolina
  • General Manager Clive, Iowa
  • District Support Merchandise Manager for locations in Iowa, Missouri, Kansas, North Dakota and Nebraska
  • General Manager Davenport, Iowa
  • Responsible for the overall operation of the fuel and convenience store.
  • Responsible for interviewing, hiring, training, scheduling, leading all staff including fuel desk, maintenance and accounting.
  • Maintain corporate merchandising standards including inventory levels, inventory control and visual merchandising.

Education

Bachelor of Science - Business

Iowa State University

Skills

  • Business Management
  • Human Resource Management
  • Policy and Procedure development and implementation
  • Marketing Planning, Promotions and Sales Schedules/Strategies
  • Hiring, Training, Scheduling and Developing Staff
  • Customer Service/Problem Solving
  • Inventory Management and Control
  • Visual Merchandising
  • Business Planning and Development
  • Budgeting/Expense Control/Profit and Loss Analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

Genesis Health Clubs
06.2022 - 04.2023

General Manager

Tuesday Morning
11.2020 - 06.2022

General Manager

JoJo Fitness
11.2018 - 12.2020

Franchise Owner/Manager

Once Upon A Child Franchise
01.2008 - 04.2018

General Manager

Flying J Travel Plaza
06.1990 - 07.2001

Bachelor of Science - Business

Iowa State University
CATHIE POCHTER