Accomplished business owner and management professional with over 20 years of experience in human resources, business operations, marketing and merchandising. Knowledgeable in interviewing, hiring, training, scheduling, leading and motivating employees. Proficient in policy and procedure compliance, employment law, payroll, budgeting, procurement and inventory control. Experienced in negotiating resolution in complex situations. Highly motivated leader with ability to work well as a team member or independently in order to exceed expectations.
Overview
33
33
years of professional experience
Work History
Operations Manager
Genesis Health Clubs
West Des Moines, IA
06.2022 - 04.2023
Interviewed, hired and trained employees. Worked within budgeted guidelines to create employee schedules. Audited employee time sheets for payroll submission.
Provide leadership to employees on customer service and cleanliness standards.
Order operating supplies, office supplies and food and beverage items for cafe. Analyzed and controlled operational expenses.
Assist members and train staff to answer all questions regarding billing, personal training, group training, aquatics, child care, massage therapy and physical therapy.
General Manager
Tuesday Morning
West Des Moines, IA
11.2020 - 06.2022
Interviewed, hired and trained staff.
Created schedules and monitored payroll to remain within budget.
Assigned team members to specific duties to optimize productivity.
Delivered exceptional customer experience through hands on leadership of associates and managers.
Lead employees and assisted in receiving and displaying incoming merchandise in a visually appealing way to increase sales.
General Manager
JoJo Fitness
Grimes, IA
11.2018 - 12.2020
Orchestrated successful launch of a new start-up franchised business in Grimes
Responsible for overall management of business including operation of facility, onboarding members, communication, vendor relations, supply management and community involvement programs.
Franchise Owner/Manager
Once Upon A Child Franchise
Davenport, IA
01.2008 - 04.2018
Established a successful Once Upon A Child Franchise location in Davenport, Iowa
Collaborated with SCORE, SBA, Franchisor and contractors to open Once Upon A Child in Davenport, Iowa.
Established and implemented the business budget for opening and operating the business including sales budgets, location selection, negotiating lease, controlling overhead expenses, payroll expenses and operational expenses.
Personnel recruitment, interviewed, hired, established training programs, created and effectively implemented employee handbook, developed policies and procedures, effectively communicated goals, tasks, expectations and motivated employees to create a positive work environment.
Procurement and supply management including maintaining proper inventory levels and controlling operating supplies.
Effectively planned and utilized a marketing schedule including television, radio, internet, print and social media.
Exceeded projected sales goals and increased sales and profitability throughout 10 years of ownership.
Maintained franchise Gold Standard award for excellence in visual display standards, inventory turnover rates, sales, profitability and customer service excellence.
General Manager
Flying J Travel Plaza
Davenport, IA
06.1990 - 07.2001
Assistant General Manager Clive, Iowa
General Manager Graham, North Carolina
General Manager Clive, Iowa
District Support Merchandise Manager for locations in Iowa, Missouri, Kansas, North Dakota and Nebraska
General Manager Davenport, Iowa
Responsible for the overall operation of the fuel and convenience store.
Responsible for interviewing, hiring, training, scheduling, leading all staff including fuel desk, maintenance and accounting.
Maintain corporate merchandising standards including inventory levels, inventory control and visual merchandising.
Education
Bachelor of Science - Business
Iowa State University
Skills
Business Management
Human Resource Management
Policy and Procedure development and implementation
Marketing Planning, Promotions and Sales Schedules/Strategies
Hiring, Training, Scheduling and Developing Staff
Customer Service/Problem Solving
Inventory Management and Control
Visual Merchandising
Business Planning and Development
Budgeting/Expense Control/Profit and Loss Analysis