Cathieanne A Browne
Dayton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Police Officer/Detective
New York City Police Department
07.2002 - 06.2022
- Greeted citizen at front desk to access their needs.
- Read over 400 complaint reports to determine if reports needed upgraded or downgraded.
- Conducting daily audits of complaint follow-up reports utilizing Complaint Statistical Application.
- Prescreen command center phone calls, create logs for complainants and other NYPD personnel.
- Conduct command level training on Body Worn Cameras with Police officers.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Eligibility Specialist
City of New York Human Resources Agency
01.2000 - 07.2002
- Prescreened over 200 clients for Medicaid interviews.
- Handled front desk in reception area.
- Interviewed clients to determine eligibility for Medicaid
- Replaced lost or stolen temporary Medicaid cards.
- Data entry in Warehouse Management System and customer service.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
Marketing Logistics Clerk
Ademco Group
01.1999 - 01.2000
- Entered pricing and upgraded price codes in AS400 system.
- Prepared requisitions forms for purchase of private labels.
- Maintained files and liaison between customers and district managers.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Kept meticulous records of all customer shipping requirements in case logs needed to be reviewed.
Selling Specialist
R.H. Macy’s/Guess
11.1992 - 01.1999
- Maintained customer database and notified customers of upcoming sales and events.
- Prepared for showroom presentations of upcoming seasonal merchandise.
- Trained approximately 5 new employees on company standards.
- Generated brand awareness and created positive product impressions to increase sales.
- Assembled product displays for merchandising and refilled with back stock.
- Demonstrated products, methods and services to persuade customers to purchase products and services.
- Analyzed customer needs to suggest products to meet individual demands.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
New York, NY06.2015
Associate of Arts - Occupational Studies
Technical Career Institute
New York, NY06.1996
Skills
- Customer Service
- Takes initiative
- Report Writing
- Microsoft Office
- Criminal Investigations
- Case Management
- Human Relations
- Conflict Resolution Tactics
- Safety and Security
Timeline
Police Officer/Detective
New York City Police Department
07.2002 - 06.2022
Eligibility Specialist
City of New York Human Resources Agency
01.2000 - 07.2002
Marketing Logistics Clerk
Ademco Group
01.1999 - 01.2000
Selling Specialist
R.H. Macy’s/Guess
11.1992 - 01.1999
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Occupational Studies
Technical Career Institute
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