Accomplished leader with a proven track record at Best Buy Co Inc. & Mana Up. Adept in risk management and team building. Enhanced operational efficiency through strategic workflow planning and technology integration. Skilled in cost reduction and performance management, significantly improving customer satisfaction and profitability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
• Partnered with vendors and suppliers to effectively manage and budget for over $65 million in annual inventory.
• Managed a staff of 128 people from Sales, Inventory, Technical Support, and Asset Protection departments.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Evaluated upcoming program plans to forecast expected resource needs.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 8-member management team with related direct reports.
• Implemented policies and standard operating procedures for continuous improvement.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Developed and implemented daily operations plans such as employee assignments and promotional strategies.
• Collaborated with clients to establish inventory valuation systems and accurately track and monitor goods.
• Monitored customer return shipments and communicated damages to manufacturer.
• Supervised 20 inventory control personnel to ensure correct goods management and achievement of performance goals.
• Managed complex inventory control software systems to provide inventory level updates and reordering notices.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Oversaw and motivated team of 20 employees in warehouse to increase efficiency by 15%.
• Trained new staff on job duties, company policies and safety procedures for rapid on-boarding.
• Generated reports of findings to help management with making key decisions.
• Built new and innovative product displays to showcase new products and technology, increasing sales of vendor merchandise
• Assisted various departments with change by communicating new improvement plans and expectations.
• Tracked and analyzed reports to determine where improvements in business could be made.
• Developed and updated tracking spreadsheets using Iprocurement .
• Identified objectives of Best Buy by analyzing feedback, observing consumers and collecting surveys.
• Set new and relocated planograms and graphics to merchandising standards, completed planogram checklist with proper filing procedures
• Ranked #1 in Sales for 2010 Quarter 3.
• Answered questions from customers regarding products and services both by telephone and in-person.
• Set up, updated and closed business and personal accounts.
• Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
• Identified opportunities to further business transactions via upselling and cross-selling.
Risk analysis and management
Workflow planning
Cost reduction strategies
Presentation Organization
Contract Management
Performance Management
Human Resources Operations
Team Building
Multisite Coordination