Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathlean Briese

Mililani

Summary

Accomplished leader with a proven track record at Best Buy Co Inc. & Mana Up. Adept in risk management and team building. Enhanced operational efficiency through strategic workflow planning and technology integration. Skilled in cost reduction and performance management, significantly improving customer satisfaction and profitability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Director of Fulfillment

Mana Up Fulfillment
10.2022 - Current
  • Developed and mentored high-performing teams, leading to increased employee engagement and retention.
  • Enhanced team collaboration through goal setting, regular communication, and performance evaluations, resulting in a 15% increase in operational efficiency.
  • Fostered a culture of continuous improvement by empowering employees to share ideas, boosting overall team morale and productivity.
  • Spearheaded the implementation of technology integration projects, reducing errors by 30% and improving order accuracy by 20%.
  • Increased warehouse profits by 50% by renegotiating contracts with fulfillment vendors, optimizing cost efficiency and service levels.
  • Managed supplier relations and negotiated favorable terms, reducing lead times by 12%.
  • Utilized data analytics to monitor KPIs, identifying trends that led to an 18% increase in customer satisfaction.
  • Effectively managed budgets, ensuring the optimal use of resources and maintaining financial stability.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Operations Manager

Best Buy Co Inc.
02.2019 - 10.2022

• Partnered with vendors and suppliers to effectively manage and budget for over $65 million in annual inventory.
• Managed a staff of 128 people from Sales, Inventory, Technical Support, and Asset Protection departments.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Evaluated upcoming program plans to forecast expected resource needs.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 8-member management team with related direct reports.
• Implemented policies and standard operating procedures for continuous improvement.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Developed and implemented daily operations plans such as employee assignments and promotional strategies.

Inventory Supervisor

Best Buy Co Inc.
04.2014 - 02.2019

• Collaborated with clients to establish inventory valuation systems and accurately track and monitor goods.
• Monitored customer return shipments and communicated damages to manufacturer.
• Supervised 20 inventory control personnel to ensure correct goods management and achievement of performance goals.
• Managed complex inventory control software systems to provide inventory level updates and reordering notices.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Oversaw and motivated team of 20 employees in warehouse to increase efficiency by 15%.
• Trained new staff on job duties, company policies and safety procedures for rapid on-boarding.

Project Team Specialist

Best Buy Co Inc.
09.2010 - 04.2014

• Generated reports of findings to help management with making key decisions.
• Built new and innovative product displays to showcase new products and technology, increasing sales of vendor merchandise
• Assisted various departments with change by communicating new improvement plans and expectations.
• Tracked and analyzed reports to determine where improvements in business could be made.
• Developed and updated tracking spreadsheets using Iprocurement .
• Identified objectives of Best Buy by analyzing feedback, observing consumers and collecting surveys.
• Set new and relocated planograms and graphics to merchandising standards, completed planogram checklist with proper filing procedures

Mobile Sales Consultant

Best Buy Co Inc.
06.2010 - 09.2010

• Ranked #1 in Sales for 2010 Quarter 3.
• Answered questions from customers regarding products and services both by telephone and in-person.
• Set up, updated and closed business and personal accounts.
• Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
• Identified opportunities to further business transactions via upselling and cross-selling.

Education

Bachelor of Arts -

University of Hawaii At Manoa
Honolulu, HI

Associate of Arts - Business Administration And Management

Monterey Peninsula College
Monterey, CA

Skills

Risk analysis and management
Workflow planning
Cost reduction strategies
Presentation Organization

Contract Management
Performance Management
Human Resources Operations
Team Building
Multisite Coordination

Timeline

Director of Fulfillment

Mana Up Fulfillment
10.2022 - Current

Operations Manager

Best Buy Co Inc.
02.2019 - 10.2022

Inventory Supervisor

Best Buy Co Inc.
04.2014 - 02.2019

Project Team Specialist

Best Buy Co Inc.
09.2010 - 04.2014

Mobile Sales Consultant

Best Buy Co Inc.
06.2010 - 09.2010

Bachelor of Arts -

University of Hawaii At Manoa

Associate of Arts - Business Administration And Management

Monterey Peninsula College
Cathlean Briese