CATHLEEN A. SCHMIDT
South Saint Paul,MN
Summary
Experienced professional seeking a challenging career in the healthcare industry. Possesses strong analytical, communication, and teamwork skills with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills, demonstrating the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives. Background as an organized office manager with notable experience in administrative management. Excels at prioritizing projects and multitasking effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offers these skills along with a strong work ethic to contribute to the success of your organization.
Overview
26
26
years of professional experience
Work History
Business Ops. Coordinator
Optum Financial
04.2016 - Current
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Accounting / Auditing Clerk
WELLS FARGO TRANSACTION PROCESSING CENTER
01.2000 - 01.2010
- Collaborated with accounting team members to resolve issues identified during audits, fostering enhanced communication between departments.
- Delivered high-quality audit reports that consistently met or surpassed expectations of senior management teams.
- Ensured timely completion of assigned projects through effective prioritization skills and diligent attention to detail throughout the auditing process.
- Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring the company remained compliant with all relevant legislation.
- Contributed to a reduction in errors by implementing an improved system for tracking and reconciling financial transactions.
- Reduced time spent on manual data entry tasks by implementing automated systems that increased productivity levels within the auditing department.
- Promoted a positive work environment within the auditing department by actively participating in team-building initiatives and supporting colleagues as needed.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
Processor
US BANKCORP.
01.1999 - 01.2000
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Contributed to the achievement of department goals through consistent high-quality work.
- Oversaw transition to new processing system, minimizing downtime and maintaining productivity.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
Minnesota School of Business
Brooklyn Center, MinnesotaSkills
- Multitasking and organization
- Customer service
- Relationship building
- Project coordination
- Data retrieval systems
- CRM software
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
Timeline
Business Ops. Coordinator
Optum Financial
04.2016 - Current
Accounting / Auditing Clerk
WELLS FARGO TRANSACTION PROCESSING CENTER
01.2000 - 01.2010
Processor
US BANKCORP.
01.1999 - 01.2000
Minnesota School of Business
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