Cathleen Felix
Hackensack
Summary
Recognized for enhancing customer satisfaction and building a loyal clientele through innovative marketing strategies. Skilled in cake decorating and food safety, ensuring a clean, organized workspace while delivering exceptional baked goods.
Developed skills in fast-paced bakery environment, focusing on precision, consistency, and creativity. Demonstrated ability to work efficiently under pressure while maintaining high standards of quality. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Overview
14
14
years of professional experience
Work History
Baker
Confections by Cathleen
05.2017 - Current
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
- Built a loyal customer base through targeted marketing efforts, including social media promotion and local advertising campaigns.
- Cleaned and maintained kitchen equipment and oven.
- Prepared frostings and other toppings for cakes and pastries.
Secretary to the General Manager
Luis Sanchez Realty
06.2014 - 09.2017
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Enhanced property listings by producing visually appealing marketing materials, including brochures and virtual tours.
- Supported realtor success through proficient management of daily schedules, appointments, and administrative tasks.
- Coordinated open house events for prospective buyers, resulting in increased property exposure and interest.
- Conducted thorough market research to provide realtors with accurate pricing recommendations, contributing to successful sales negotiations.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared billings and estimates for customers.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
Doctor's Office Assistant
Dr. Wayne A Petermann
06.2011 - 05.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma -
St. Mary's High School
Rutherford, NJ06-2009
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Time management
- Pastry preparation
- Cake decorating
- Recipe creation and conversion
- Chocolate tempering
- Icings and fondant
- Decorating skills
- Baking
- Multilingual in English & Spanish
- Cake personalization
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Baker
Confections by Cathleen
05.2017 - Current
Secretary to the General Manager
Luis Sanchez Realty
06.2014 - 09.2017
Doctor's Office Assistant
Dr. Wayne A Petermann
06.2011 - 05.2014
High School Diploma -
St. Mary's High School
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