Summary
Overview
Work History
Education
References
Timeline
Generic

Cathleen Francis

Franklin,NH

Summary

Human Services graduate with a strong commitment to family needs. Collaborates and develops relationships within the community and understands the importance of working with a team in order to advocate on behalf of clients.

Overview

18
18
years of professional experience

Work History

Children and Family Therapist

Riverbend Community Mental Health
05.2023 - Current
  • Communicates with wide range of community partners, Primary Care Providers, Psychiatrists, and family members to ensure safety, well-being, and any other needs are met
  • Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.

Intern - Emergency Services and Children's Program

Mental Health Center Of Greater Manchester
08.2022 - 05.2023
  • Engaged in multiple learning and shadowing opportunities that provided insight and knowledge into the systems and best practices within Mobile Crisis Response and Emergency Services
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Collaborated closely with mental health professionals, community based organizations, hospitals, and emergency service professionals with identifying appropriate level of treatment.
  • Updated clinical record to reflect services provided and recommendations for treatment

Program Manager

Howard Center- Developmental Services
08.2021 - 07.2022
  • Responsible for scheduling, documentation, and supervision of multiple budgets including: employment, housing, community, and medical supports
  • Provides clinical supervision to staff who provide direct service to clients
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Life Skills Educator

Howard Center- Community Support Program
07.2018 - 08.2021
  • Provides direct support within the community for people living with severe mental illness
  • Communicates with a wide range of community partners, Case Managers, Psychiatrists, and family members to ensure safety, well-being, and any other needs are met

Family Support Consultant-Mental Health

Vermont Family Network
12.2017 - 06.2018
  • Provides one on one guidance to families seeking information about mental health, education, and developmental services
  • Supports families in preparation and participation in Coordinated Service Plan meetings
  • An active member of ACCESS, Kid Safe Council, Transition Age Advisory Team, and Child Protection Family Support Team

Owner / Educator

Cathleen's Playhouse, LLC
01.2012 - 06.2018
  • Provides care for children in a safe, nurturing environment
  • Creates a welcoming place that allowed for families to build relationships with one another
  • Advocates for children and families who were experiencing crisis, and/or had developmental delays
  • Manages finances, budgets, and schedules with service providers
  • Creates quality learning opportunities for parents, fellow providers, and children

Intern

Spring Village- Essex
09.2017 - 11.2017
  • Provided emotional support to memory care residents in conversation and activities
  • Assisted with tasks related to establishing, maintaining, and carrying out resident's care plans with the support of personal care assistants and nursing staff
  • Organized records and created a documentation system that met the Vermont Department of Disabilities, Aging, and Independent Living requirements

Individual Assistant

Essex Town School District
10.2008 - 06.2011
  • Assisted children with meeting educational goals
  • Provided input to team on student goals and achievements allowing for IEP creation
  • De-escalated children in crisis allowing them to return to a learning environment

Respite Provider for Emergency Services & Assistant Teacher

Howard Center
11.2006 - 03.2007
  • Supported children, teens, and their families with a variety of crises within a residential facility and the home environments

Education

Masters of Social Work -

The University of Kentucky
Lexington, KY
05.2023

Psychology -

Southern New Hampshire University
Manchester, NH
05.2021

Human Services -

Community College of VT
Montpelier, VT
12.2017

High School Diploma -

Burlington High School
Burlington, VT
06.2005

References

Available Upon Request

Timeline

Children and Family Therapist

Riverbend Community Mental Health
05.2023 - Current

Intern - Emergency Services and Children's Program

Mental Health Center Of Greater Manchester
08.2022 - 05.2023

Program Manager

Howard Center- Developmental Services
08.2021 - 07.2022

Life Skills Educator

Howard Center- Community Support Program
07.2018 - 08.2021

Family Support Consultant-Mental Health

Vermont Family Network
12.2017 - 06.2018

Intern

Spring Village- Essex
09.2017 - 11.2017

Owner / Educator

Cathleen's Playhouse, LLC
01.2012 - 06.2018

Individual Assistant

Essex Town School District
10.2008 - 06.2011

Respite Provider for Emergency Services & Assistant Teacher

Howard Center
11.2006 - 03.2007

Masters of Social Work -

The University of Kentucky

Psychology -

Southern New Hampshire University

Human Services -

Community College of VT

High School Diploma -

Burlington High School

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Cathleen Francis