Cathleen Halwix
Wood Dale,IL
Summary
Analytical professional with proven leadership in operations management, strategic planning, and team supervision. Thrives in high stress environments, demonstrating excellent decision-making skills and a calm demeanor.
Overview
15
15
years of professional experience
Work History
Special Agent
State of Illinois - Benefit Payment Control
Lombard, IL
07.2021 - Current
- Conducted investigations into whether claimants were continuing to certify for benefits while also collecting unemployment benefits.
- Prepare letters to claimants regarding the amount they were overpaid.
- Contact employers or third party companies to verify wages earned for the weeks in question.
Adjudicator
State of Illinois - Dept. of Employment Security
Wheeling, IL
09.2016 - 07.2021
- Interviewed claimants as to reasons for separation from employment.
- Contacted employers to verify reasons for separation from employment.
- Interpreted statutes, regulations and precedents in making decisions regarding cases before the court.
Program Reseprentative
State of Illinois - Dept of Employment Security
Lombard, IL
06.2015 - 09.2016
- Assisted callers with questions or concerns regarding their unemployment benefits.
- Filed unemployment claims for claimants.
- Corrected errors or updated information on their claims.
Collections Agent
State of Illinois - Department of Revenue
Chicago, IL
10.2013 - 06.2015
- Monitored compliance with applicable regulations and laws governing programs.
- Provided customer service support for program participants.
- Issued licenses for taxpayers who cleared their debt.
Program Representative
State of Illinois - Department of Employment Secur
Maywood, IL
01.2010 - 10.2012
- Provided customer service support for program participants.
- Maintained accurate records of program activity.
- Maintained accurate records of customer interactions and transactions.
- Monitored compliance with applicable regulations and laws governing programs.
Education
Bachelor of Science - Organizational Management
North Park University
Chicago, IL12-2002
Associate of Science - Business Administration & Accounting
Triton College
River Grove, IL05-1988
Skills
- Strong investigative abilities
- Evidence analysis
- Attention to detail
Timeline
Special Agent
State of Illinois - Benefit Payment Control
07.2021 - Current
Adjudicator
State of Illinois - Dept. of Employment Security
09.2016 - 07.2021
Program Reseprentative
State of Illinois - Dept of Employment Security
06.2015 - 09.2016
Collections Agent
State of Illinois - Department of Revenue
10.2013 - 06.2015
Program Representative
State of Illinois - Department of Employment Secur
01.2010 - 10.2012
Bachelor of Science - Organizational Management
North Park University
Associate of Science - Business Administration & Accounting
Triton College
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