Summary
Overview
Work History
Education
Skills
Timeline
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Cathleen Henderson

Summary

Forward-thinking professional offering more than 14 years of experience working for companies prioritizing tasks and assessing customer needs. Fantastic account management skills with training in order processing and improving customer satisfaction. I pride myself on being able to time manage myself and others, in order to problem solve, drive overall operations to save cost and increase company profit. My life experience has given me the tools to be proficient in helping others succeed and assist them in solving problems. I have a heart for caring for others and feel that brings a skill I offer that cannot always be measured but results in prolonged success.

Overview

21
21
years of professional experience

Work History

Service Administrator

Fairbanks Scales Inc
09.2020 - Current
  • Handle general customer inquiries, i.e. invoices and billing questions, and general product information in a prompt and courteous manner
  • Respond to all internal inquiries from Technicians, Area Service Managers, and other internal contacts promptly
  • Help resolve customer billing or service issues to resolve past due invoices. Input billings data daily. Generate and properly complete quality work orders
  • Complete inter-division billing
  • Input, track, and verify commissions using Quarterly Commission Report
  • Effectively schedule technicians from the Open Order Report
  • Review and process invoices
  • Utilize the Metrix Software to open, process, and complete orders
  • Perform administrative support to assigned Customer Support Centers in an accurate and timely fashion
  • Maintain parts inventory including order logs, pricing/ordering parts, working with various vendors
  • Maintain quotation logs for Customer Support Centers

Order Processing Senior Lead

Interior Logic Group
07.2014 - 05.2020
  • Coordinate projects and materials according to production and shippingschedules
  • Confirm contract pricing from both vendors and builders
  • Manage discrepancies in orders, communication between vendor andbuilder or any other RFI's associated

Referral Coordinator/Medical Records

Steingard Medical Group
02.2011 - 07.2014
  • Train new order processors for Arizona branches
  • Mentor team members to resolve discrepancies to meet deadlines within atimely manner, Answer inbound calls, scheduled appointments and processed payments
  • Obtain insurance authorizations for medical testing and specialtyappointments to satisfy insurance needs
  • Gather patients' medical records for referral appointments and patients'personal requests to satisfy specialist

Order Processor

Creative Touch Interiors
10.2002 - 10.2010
  • Obtain and review documentation from builders, designers and estimatingdepartments and create a digital file to be used by both internal departmentsand sub-contractors, Monitor and manage production schedules for timely and accurateprocurement of materials and installations
  • Maintain 4 to 6 week advanced processing of work orders for build andinstallation starts

Education

Bachelor of Science - Health Sciences

Phoenix College

Skills

  • Customer Needs Assessment
  • Issue Resolution
  • Attention to Detail
  • Drive Highly Effective Communications
  • Troubleshooting & Creative Problem Solving
  • Collaborative Team Building
  • Developing Customer & Vendor Relationships
  • Account Management
  • Identify Operational Improvement Opportunities
  • Time Management Through Effective Organization

Timeline

Service Administrator

Fairbanks Scales Inc
09.2020 - Current

Order Processing Senior Lead

Interior Logic Group
07.2014 - 05.2020

Referral Coordinator/Medical Records

Steingard Medical Group
02.2011 - 07.2014

Order Processor

Creative Touch Interiors
10.2002 - 10.2010

Bachelor of Science - Health Sciences

Phoenix College

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Cathleen Henderson