Cathleen Henderson

I cared for her Mother and Step-Father.

• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Strengthened communication skills through regular interactions with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managed time efficiently in order to complete all tasks within deadlines.

I had to leave due to pregnancy complications.

• Completed clinical procedures and gathered patient data for interpretation by physician.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Taught patients about medications, procedures, and care plan instructions.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Called and faxed pharmacies to submit prescriptions and refills.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Implemented care and efficiency improvements to support and enhance office operations.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Measured patient spirometry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Measured patient pulse oximetry.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained client medical history, medication information, symptoms, and allergies.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Measured patient pulse oximetry.
• Prepared lab specimens for diagnostic evaluation.
• Oriented and trained new staff on proper procedures and policies.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Implemented care and efficiency improvements to support and enhance office operations.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Completed EKGs and other tests based on patient presentation in office.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient spirometry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders.
• Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
• Recorded and interpreted laboratory results to present to senior colleagues.
• Collaborated with other healthcare professionals to develop new procedures and protocols.
• Investigated and resolved issues related to laboratory processes and procedures.
• Performed and documented hematological and chemical examinations on blood and other body fluids for detection and identification of communicable and other diseases.
• Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
• Developed and implemented standard operating procedures to verify quality control.
• Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
• Conducted and reported on microbiological, serological and chemical analysis on clinical and environmental samples.
• Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
• Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
• Built and strengthened field partnerships to advance group research and awareness of activities.
• Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Taught patients about medications, procedures, and care plan instructions.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Performed medical records management, including filing, organizing and scanning documents.
• Verified patient insurance coverage and collected required co-payments.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.
• Prepared lab specimens for diagnostic evaluation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient pulse oximetry.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Completed EKGs and other tests based on patient presentation in office.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Implemented care and efficiency improvements to support and enhance office operations.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Measured patient spirometry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Updated database of contacts and resources for company-wide distribution.
• Monitored and ordered supplies and materials to keep office well stocked.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened communication skills through regular interactions with others.

• Coordinated with medical staff and patients to find cost-effective options for services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Linked families to relevant community support to meet non-medical needs.
• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Assisted clients in locating resources that accepted various insurances.
• Verified insurance benefits and eligibility for [Type] procedures before referring clients.
• Notified and reminded clients of appointments.
• Built professional relationships with service providers.
• Assisted with completion of referral forms and verified data accuracy and completion
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Processed referral requests from patients, doctors and other health care professionals.
• Developed and implemented effective strategies to increase referral sources.
• Provided education and instruction to referral sources on referral processes.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Accessed and reviewed patient records to verify receipt completed referral paperwork.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Followed established auditing processes to meet internal and regulatory requirements.
• Obtained and interpreted relevant and authoritative criteria for program or issues under audit.

• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Taught patients about medications, procedures, and care plan instructions.
• Verified patient insurance coverage and collected required co-payments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Oriented and trained new staff on proper procedures and policies.
• Measured patient pulse oximetry.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Implemented care and efficiency improvements to support and enhance office operations.
• Measured patient spirometry.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Prepared lab specimens for diagnostic evaluation.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Linked families to relevant community support to meet non-medical needs.
• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Built professional relationships with service providers.
• Notified and reminded clients of appointments.