Cathleen Hubbard
Coos Bay,OR
Summary
Detail-oriented Retail Manager with 30 years of experience working in the industry. Extensive knowledge of scheduling and working on budgets without sacrificing quality. Adept at creative problem solving and collaborating with the team to ensure the highest customer service.
Overview
11
11
years of professional experience
Work History
Location Manager
Mid Columbia Bus Co.
06.2024 - Current
- Built strong team through proactive recruitment and hiring strategies.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Negotiated contracts and fees for using charter bus.
- Worked with routing team to implement efficient routes
- Worked with Athletic Director to ensure transportation for all athletic games
- Manage payroll
- Manage invoices and employee credit cards
Operations Manager
Rite Aid
07.2022 - 07.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Client Service Representative
Arakawa Hanging Systems
06.2017 - 11.2022
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Guest Service Manager
Rueben H Fleet Science Center
09.2013 - 04.2016
- Attended to customer needs, responding to questions, complaints and escalations.
- Implemented procedures and services to improve museum services and amenities.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Booked large groups for weddings, seminars, conferences, and other events.
- Assisted with development and distribution of marketing materials for facility.
- Managed day-to-day operations, scheduling staff and overseeing budgets.
Education
Marjory Stoneman Douglas High School
Parkland, FLSkills
- Inspirational leadership
- Logistics Management
- Cultural Awareness
- Sales Development
- Workload planning
- Customer Service
- Daily Coaching
- Inventory Management
- Audits
- Time Management
- Scheduling
Timeline
Location Manager
Mid Columbia Bus Co.
06.2024 - Current
Operations Manager
Rite Aid
07.2022 - 07.2024
Client Service Representative
Arakawa Hanging Systems
06.2017 - 11.2022
Guest Service Manager
Rueben H Fleet Science Center
09.2013 - 04.2016
Marjory Stoneman Douglas High School
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