Cathleen Johnston
Maple Grove,MN
Summary
Customer service expert for 20 years, inspiring and coaching teams to provide world-class experience for customers and employees. Adaptive relationship manager building key partnerships with businesses and vendors. Business marketing insight to hire, train, and coach small and large teams, recently reducing company expenses by 80K. Extensive experience in forecasting and implementing program solutions that were adopted companywide.
Knowledgeable [Desired Position] with solid background in assisting culinary operations and ensuring high standards of hygiene and food safety. Proven ability to support kitchen staff by preparing ingredients and maintaining cleanliness, leading to efficient meal service. Demonstrated teamwork skills and attention to detail in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Culinary Aid
Legacy Assisted & Memory Care- LifeSpark Sr Living
09.2024 - 04.2025
- Take orders/deliver beverages and food to residents
- Ensure orders are meeting the dietary needs of the residents
- Assist with special events & projects
- Cleaning, sanitizing and maintain a clean and welcoming dining room
Systems Services Coordinator
Dock & Door Tech
09.2021 - 02.2023
- Purchasing: Process orders for equipment, repairs, time, and material. Work with vendors and clients to ensure orders arrive accurately.
- Set up reoccurring contracts for performance maintenance. Contract pricing, timing, additional work needed for clients outside of their general maintenance appointment.
- Preview billing: Review invoices to ensure all pricing is accurate, add labor and travel charges, and any additional information needed for the invoice.
Solution Center Manager
U.S. FOODS
03.2014 - 08.2020
- Supervise and oversee daily customer escalations and resolutions for sales, quoting associates, samples, and special projects teams.
- Reduce sample department expenses by 80K annually through restructuring distribution department processes.
- Recruit, train, and coach teams on performance reviews, incidents recommendations, escalations, complaints, and conflict solutions.
- Collaborate with distribution centers, traffic department, and sales executives to implement pallet document solutions to improve customer delivery and satisfaction.
Quoting Associate
U.S. FOODS
10.2005 - 03.2014
- Lead the inclusive decision-making initiative that increased associate engagement and tripled customer satisfaction.
- Processed quotes, purchase orders, and product information.
- Handled and solved 5+weekly call center incidents and escalations
- Trained new employees and managed multiple team projects.
Education
AAS - Marketing Management
Century College
01.2014
B2B
MN School of Business
01.1997
Skills
- Microsoft Office Suite, Google Apps & Outlook / Exchange, Call Center Technology, CRM, ERP, POS, Sales Force, Sharepoint, AS400, QuickBooks
COMPETENCIES
- Sales Development
- Remote work
- Internal & External Sales
- Customer Service Support
- Accounts Receivable/Payable
- Eye for detail
- Heavy multi-tasking
- Recruitment & Sourcing
- Purchasing
- Conflict Resolution
- Acct management
- Public Speaking
- Works well under pressure
- Able to meet deadlines
- Talent Acquisition Management
- Training & Development
- Data & Product Analysis
- Quality Analysis
- Vendor Relations
EDUCATION & PROFESSIONAL DEVELOPMENT
2014 Being Leaderly Women in Leadership Online Forum
Timeline
Culinary Aid
Legacy Assisted & Memory Care- LifeSpark Sr Living
09.2024 - 04.2025
Systems Services Coordinator
Dock & Door Tech
09.2021 - 02.2023
Solution Center Manager
U.S. FOODS
03.2014 - 08.2020
Quoting Associate
U.S. FOODS
10.2005 - 03.2014
B2B
MN School of Business
AAS - Marketing Management
Century College
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