Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cathleen Layden

Santa Ana,CA

Summary

Well-rounded individual possessing excellent customer service and team support abilities. Skilled in scheduling, customer care and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatch/Office Manager

Reliant Electrical
Yorba Linda, CA
07.2015 - Current
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Proposed or approved modifications to project plans.

Purchasing Agent

Kindness General Contractors Inc.
Garden Grove, CA
11.2013 - 07.2015
  • Developed and implemented purchasing policies and procedures.
  • Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
  • Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
  • Negotiated pricing with vendors to obtain the best prices for goods or services.
  • Maintained accurate records of purchases including item descriptions, quantities ordered and received.
  • Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
  • Reviewed invoices for accuracy prior to processing payments.
  • Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
  • Coordinated logistics such as transportation schedules for incoming shipments.
  • Performed regular price comparisons between different suppliers for similar items.
  • Attended trade shows and conferences related to the industry in order to find new sources of supply.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories.

Skills

  • Staff hiring
  • Team Supervision
  • Operations Management
  • Inventory Control
  • Office Management
  • Data Entry
  • Supply Management
  • Billing
  • Workforce Management
  • Customer Service
  • Scheduling and calendar management
  • Conflict Management
  • Relationship Building
  • Customer Relations

Certification

Notary Public

Timeline

Dispatch/Office Manager

Reliant Electrical
07.2015 - Current

Purchasing Agent

Kindness General Contractors Inc.
11.2013 - 07.2015

Notary Public

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Cathleen Layden