Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cathleen Mestan

Overland Park,KS

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

KPI Inc
Oconomowoc, WI
06.2010 - 11.2022
  • Facilitated communication between clients, families, community organizations, and other agencies to ensure appropriate services were provided.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.

Advanced Emergency Medical Technician

Delavan Fire & Rescue
Delavan, WI
02.2002 - 11.2022
  • Provided basic first aid treatment to injured persons at accident scenes.
  • Identified changes in a patient's condition and communicated these changes to hospital personnel upon arrival.
  • Monitored patient's progress and kept records of treatments administered during transport to hospital.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.

Co-Owner/Manager of Operations

Ralph's Steak House
Delavan, WI
07.1995 - 08.2006
  • Reviewed employee performance evaluations regularly for accuracy and fairness.
  • Ensured that all safety protocols were followed at all times within the workplace.
  • Recruited, trained, evaluated, and supervised staff members across multiple departments.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Monitored expenses closely to stay within allocated budgets for each project and initiative.
  • Oversaw the recruitment, training, and development of staff to build a high-performing team.
  • Managed financial operations, including budgeting, forecasting, and financial reporting to ensure fiscal health.

Co-Owner/Manager of Operations

Barnyards & Yardbirds
Delavan, WI
12.1992 - 06.1995
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed scheduling, training and inventory control.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Kitchen Supervisor

Blue Hills Country Club
Kansas City, MO
06.1985 - 12.1992
  • Trained new employees on proper cooking techniques, recipes and food preparation methods.
  • Enforced strict adherence to health codes and safety protocols in the workplace.
  • Implemented strategies for improving efficiency in the kitchen while minimizing waste.
  • Reviewed invoices from vendors to ensure accuracy of orders placed.
  • Analyzed financial data related to kitchen operations including labor costs, revenue.
  • Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
  • Collaborated with other supervisors on various projects related to restaurant operations.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Education

Insurance

Gateway Technical College
Kenosha, WI
04-2009

Emergency Medical Technology

Gateway Technical College
Kenosha, WI
02-2002

High School Diploma -

Wm Horlick High School
Racine, WI
06-1984

Skills

  • Recruitment
  • Customer Engagement
  • Staff Management
  • Restaurant operations management
  • Schedule Coordination
  • Employee Retention
  • Food Service Background
  • Labor and food cost control
  • Full service restaurant background
  • Team Management

Certification

  • CPR Instructor CPR Certified
  • Insurance Sales Licensed in 22 States

References

References available upon request.

Timeline

Home Health Caregiver

KPI Inc
06.2010 - 11.2022

Advanced Emergency Medical Technician

Delavan Fire & Rescue
02.2002 - 11.2022

Co-Owner/Manager of Operations

Ralph's Steak House
07.1995 - 08.2006

Co-Owner/Manager of Operations

Barnyards & Yardbirds
12.1992 - 06.1995

Kitchen Supervisor

Blue Hills Country Club
06.1985 - 12.1992

Insurance

Gateway Technical College

Emergency Medical Technology

Gateway Technical College

High School Diploma -

Wm Horlick High School
Cathleen Mestan