Cathleen M. McCabe
Binghamton
Summary
Results-driven technology and public cloud business leader with over 20 years of proven experience in Information Technology. Known for developing and implementing operational strategies to drive organizational growth and leverage emerging technologies at Wells Fargo. Skilled in leading cross-functional teams, including subject matter experts, senior managers, and key stakeholders to meet customer needs effectively. Expertise in technology transformation, delivering new enterprise platforms, and leading global teams for efficient product development aligned with strategy and specifications. Demonstrated success in Product Management, Incident/Problem Management, Training, and Procedural Documentation. A proactive problem solver with strong critical thinking skills, adept at managing multiple tasks and fostering productive relationships.
Overview
24
24
years of professional experience
Work History
Principal Digital Product Director
Wells Fargo & Co. - Application and Cloud Transformation
05.2024 - 04.2025
- Oversaw product design and roadmap and coordinated aspects of development and rollout for the Google Public Cloud Landing Zone and Storage services.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Led the product prioritization, development and implementation by focusing on enterprise impact, high risk and/or with significant scope, cost, and benefits.
- Ensured the strategy and resolution of complex issues and significant development and execution of these services for the Google Public Cloud platform within Wells Fargo.
- Delivered long-term, large-scale, broad-reaching solutions which required product vision, creativity, innovation, advanced analytical and inductive thinking.
- Coordinated highly complex activities and resolution along with providing the vision, leadership, and industry expertise regarding strategy and implementation.
- Influenced the modernization strategy for the Application and Cloud Transformation team while serving as an advisor to leadership.
- Optimized product development processes through continuous improvement initiatives and agile methodologies.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
Principal Tech Business Systems Sr. Associate
Wells Fargo & Co. - Application and Cloud Transformation
02.2020 - 04.2024
- Organized and oversaw Public Cloud Initiatives for Google Cloud Platform and Microsoft Azure.
- Responsible for understanding all aspects of a Public Cloud initiative, cooperatively plan out the execution of the initiative, determine resources needed (human, data, and other), and monitor and drive progress from conception to final completion by creating relationships between necessary parties and maintaining open communication channels with all stakeholders.
- Responsible for creating, documenting and implementing cloud-based controls, process and procedure.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Utilized Agile methodologies to all aspects of the initiative including facilitating calls, document tasks and maintain scope lists; create, maintain and oversee initiative documentation.
- Troubleshoot issues and found resolutions. Proficient in Confluence and JIRA. Specialized in Google Public Cloud platform services after obtaining the GCP Digital Leader certification.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
Business Systems Consultant 4
Wells Fargo & Co. - Enterprise Cloud Services
08.2016 - 01.2020
- Liaison between Enterprise Cloud Services and End users
- Assist Private Cloud migration teams with Gameplan and migration matters.
- Boosted team productivity by developing comprehensive training materials on new software implementations.
- Increased client satisfaction through proactive identification and resolution of issues during the consulting process.
- Provide technical assistance in identifying, evaluating, and developing the Cloud Application Migration Portal including creation of processes and procedures; author of business requirements; and testing.
- Partnering support groups to re-engineer their internal process and procedures for greater efficiencies.
- Responsible for providing direction and/or guidance to less experienced staff.
- Improved business processes by analyzing current systems and implementing optimized solutions.
- Maintained strong communication channels between all parties involved in projects, fostering collaboration towards shared goals.
- Mitigated risks in system implementations by conducting thorough risk assessments and establishing contingency plans.
- Captured and reported on Private Cloud migration feedback metrics.
- Obtained Amazon Web Services Practitioner Certification.
System Support Analyst
Wells Fargo & Co. - Wholesale
05.2009 - 07.2016
- Provided Problem Management support for Wholesale Banking via the PAC 2000 Application.
- Provided exceptional technical support, addressing user concerns efficiently and professionally.
- Extensive experience with operational process for enterprise level service offerings
- Optimized network connectivity by monitoring performance metrics and implementing necessary adjustments.
- Worked to identify gaps in current processes and procedures within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
- Enhancements to PAC200 including identifying, evaluating and testing new developments within the system.
- Assisted in the development of IT policies and procedures, ensuring compliance with industry standards.
- Collaborated closely with developers to identify root causes of application errors, leading to prompt issue resolution.
- Provided daily, weekly and monthly reports regarding Service Level Agreements.
- Facilitated necessary Root Cause Analysis and Preventative actions.
- Responsible for Quality Assurance of Incident records.
- Designed/coordinated the development and delivery of team member training and materials regarding system use, policy and procedure.
- Assisted with Configuration & Asset Management and On/Off Boarding processes.
- Conducted regular system audits, identifying potential vulnerabilities and mitigating risks promptly.
- Collaborated with cross-functional teams to implement system upgrades and enhancements seamlessly.
- Developed comprehensive documentation, improving knowledge transfer among team members.
- Owner of the Wholesale Problem Management SharePoint site.
- Supported the implementation and integration of new applications into Wholesale. Trained in ITIL Foundations.
Implementation Consultant
Wells Fargo & Co. - Insurance Services
01.2008 - 04.2009
- Assisted with planning, conducting, and completing the analysis of moderate to complex business problems to improve daily processes in all areas which pertained to Insurance.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Aided all, from management down to the end user, regarding training, process & procedure, and specifications for system changes.
- Created and maintained the Wells Fargo Insurance Services IASK SharePoint site.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Responsible for planning, budgeting and executing a yearly meeting for fellow Implementation Consultants and management.
Business Systems Consultant
Wells Fargo & Co. - Insurance Services
04.2001 - 01.2008
- Responsible for managing direct reports specializing in the first level support group for all Insurance Customer Management Applications.
- Provided direction and guidance to less experienced staff.
- Created and kept current documentation and procedures for the department.
- Delivered high-quality presentations to stakeholders, clearly communicating training progress and outcomes achieved
- Assisted end users and fellow support staff with issues, error resolution and general questions regarding all the Customer Management Applications and their related programs.
- Lead System Administrator for the Infinity Customer Management Application.
- Assisted end users and fellow support staff with issues, error resolution and general questions in regard to Infinity and its related programs.
- Implemented robust data management strategies, ensuring accurate tracking and reporting of training metrics.
- Assisted my fellow East Region technology team members with issues pertaining to the network, peripherals and desktops.
- Organized and orchestrated various projects regarding system upgrades for the then EAST region of Wells Fargo Insurance Services.
Account Representative
Wells Fargo & Co. - Insurance Services
11.2000 - 03.2001
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
Education
BA in Science - Biology Major, Art Minor
LaSalle University
Philadelphia, PA05.1997
Skills
- Cloud Solutions Project/Program Management
- Implementing & Delivering IT Solutions
- Multi-year Roadmap Design
- Product Development Process
- IT Security Knowledge
- Team Collaboration & Communications Process Creation
- Troubleshooting
- Operational Excellence
- Cross-Functional
- Training and Documentation Skills
- Presentation Skills
- Information Systems Administration
- Communication skills
- Problem-Solving Skills
- Detailed-oriented
- Product vision
- Product strategy
- Product performance metrics
- Strategic thinking
- Roadmap development
- Cross functional leadership
- Product roadmaps
- Customer empathy
- Product team leadership
- Product training
- Product lifecycle management
- Teamwork and collaboration
Timeline
Principal Digital Product Director
Wells Fargo & Co. - Application and Cloud Transformation
05.2024 - 04.2025
Principal Tech Business Systems Sr. Associate
Wells Fargo & Co. - Application and Cloud Transformation
02.2020 - 04.2024
Business Systems Consultant 4
Wells Fargo & Co. - Enterprise Cloud Services
08.2016 - 01.2020
System Support Analyst
Wells Fargo & Co. - Wholesale
05.2009 - 07.2016
Implementation Consultant
Wells Fargo & Co. - Insurance Services
01.2008 - 04.2009
Business Systems Consultant
Wells Fargo & Co. - Insurance Services
04.2001 - 01.2008
Account Representative
Wells Fargo & Co. - Insurance Services
11.2000 - 03.2001
BA in Science - Biology Major, Art Minor
LaSalle University
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