Cathleen O'Brien-Lepoff
Palm Beach Gardens,FL
Summary
Proven Accounts Receivable Specialist with a track record of reducing outstanding balances and enhancing billing processes at Kareo. Skilled in Microsoft Excel and aging reports analysis, demonstrating strong client relations skills. Achieved significant improvements in account reconciliation and collections, ensuring efficient and accurate financial operations.
Overview
41
41
years of professional experience
Work History
Accounts Receivable Specialist
Allscripts
09.2017 - 01.2019
- Processed insurance company denials by auditing patient accounts, researching procedures and diagnostic codes to determine proper reimbursement.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Maintained current accounts through aged revenue reporting.
- Analyzed complex Explanation of Benefits form to verify correct billing of insurance carriers.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
Account Receivable Specialist
Kareo
12.2016 - 09.2017
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Utilized Microsoft Excel, and Oracle software to manage invoices and payments.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
Medical Biller, Accounts Receivable
Harvard Eye Associates
03.2006 - 08.2012
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Organized and filed all necessary documentation related to medical billing procedures, maintaining a streamlined office environment conducive to efficient operations.
- Implemented quality assurance measures to minimize errors in data entry, leading to increased claim approval rates from insurers.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Proficiency in NextGen.
Office Manager
Visual Health and Surgical Center
01.1983 - 02.2002
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Developed close working relationships with front office and back office staff.
Office Manager
Woodruff Medical Center
01.1978 - 01.1983
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
High School Diploma -
Little Flower Catholic High School
Philadelphia, PA06.1972
Skills
- Microsoft Excel
- Accounts Receivable
- Aging reports analysis
- Accurate payment posting
- Account Reconciliation
- Credit and collections
- Strong client relations skills
- Codes reviewing
- Claims Processing
Timeline
Accounts Receivable Specialist
Allscripts
09.2017 - 01.2019
Account Receivable Specialist
Kareo
12.2016 - 09.2017
Medical Biller, Accounts Receivable
Harvard Eye Associates
03.2006 - 08.2012
Office Manager
Visual Health and Surgical Center
01.1983 - 02.2002
Office Manager
Woodruff Medical Center
01.1978 - 01.1983
High School Diploma -
Little Flower Catholic High School
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