Cathleen Ortiz
Brooklyn,NY
Summary
Customer Service and Managerial experience that brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
10
10
years of professional experience
Work History
Supervisor
Starbucks
01.2017 - Current
- Fully trained in the managerial duties required to run a business reaching over 500 customers per day on average
- Creating and editing schedules of the staff dependant on the sales needs day per day
- Maintained sanitation standardizations in accordance with EcoSure and the New York Health Department
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Memorized various drink recipes, health standard laws, and team's schedule and abilities
- Responsible for all cash handling done in store during my shift
Customer Service Representative
Healthfirst
10.2019 - 04.2020
- Answered health insurance related calls to ensure every client was assisted in a timely manner
- Served both the English and Spanish speaking member lines
- Worked in accordance of HIPPA laws to very and protect member's personal information
- Fully capable to use patient software that stored electronic health records such as Salesforce, Centene etc.
- Reached out to various doctor's offices, external service providers, and programs to meet member's needs
- Faxed and e-mailed important documentation for members
- Extensive knowledge of multiple insurance coverages and benefits to give our members the best up to date information for their healthcare needs
Cashier
Sunrise Mart
01.2015 - 02.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Greeted customers and helped determine their needs
- Assisted customers with food selection, inquiries and order customization requests
- Created sale signs and promotion decorations for items in store
- Restocked and organized merchandise in front lanes
Education
Bachelor of Film and Television - Film Studies
CUNY Borough of Manhattan Community College
Skills
- Fluent in Spanish
- Managerial Expertise
- Food Service Certified
- Varied Health Care and Insurance Knowledge
- Friendly and Positive Energy
- Customer Service Focused
- Schedule Development
- Inventory Control
- Training and Mentoring
- Trained in Deescalation Techniques
Timeline
Customer Service Representative
Healthfirst
10.2019 - 04.2020
Supervisor
Starbucks
01.2017 - Current
Cashier
Sunrise Mart
01.2015 - 02.2017
Bachelor of Film and Television - Film Studies
CUNY Borough of Manhattan Community College
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