Cathleen Shaw
Corsicana
Summary
Dynamic retail professional with extensive experience at Atwoods Ranch & Home, excelling in customer service and product knowledge. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash register operation and maintaining a well-organized store environment, ensuring a seamless shopping experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Processor
Collin Street Bakery
11.2024 - 01.2025
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Retail Sales Associate
Atwoods Ranch & Home
11.2022 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Backup on register
Care Provider
Lake Regional MHMR Center
10.2013 - 09.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Education
No Degree - Cosmetology
Navarro College
Corsicana, TX05-2025
GED -
Mohave Community College
Lake Havasu City, AZ01-2003
Associate of Science - Medical Claims And Billing Specialist
US. Career Institute
Fort Collin, Co.03-2010
Skills
- Customer service
- Product knowledge
- Time management
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Retail sales
- Cash register operation
- Phone etiquette
- Data entry
Certification
- Gergias Certified - Basic Agent Certification
- Gergias Certified - Admin Power User Certification
- Gergias Certified - Lead Agent Certification
- Gergias Certified - Support Agent Power User Certification
Timeline
Order Processor
Collin Street Bakery
11.2024 - 01.2025
Retail Sales Associate
Atwoods Ranch & Home
11.2022 - 01.2024
Care Provider
Lake Regional MHMR Center
10.2013 - 09.2022
- Gergias Certified - Basic Agent Certification
- Gergias Certified - Admin Power User Certification
- Gergias Certified - Lead Agent Certification
- Gergias Certified - Support Agent Power User Certification
No Degree - Cosmetology
Navarro College
GED -
Mohave Community College
Associate of Science - Medical Claims And Billing Specialist
US. Career Institute
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