Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathleen Shaw

Corsicana

Summary

Dynamic retail professional with extensive experience at Atwoods Ranch & Home, excelling in customer service and product knowledge. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash register operation and maintaining a well-organized store environment, ensuring a seamless shopping experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Order Processor

Collin Street Bakery
11.2024 - 01.2025
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Generated invoices and shipping labels to properly bill and ship customer orders.

Retail Sales Associate

Atwoods Ranch & Home
11.2022 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Backup on register

Care Provider

Lake Regional MHMR Center
10.2013 - 09.2022
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Promoted social, emotional, and physical health through diverse activities.
  • Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
  • Arranged transportation and accompanied patients to doctors' offices and errands.

Education

No Degree - Cosmetology

Navarro College
Corsicana, TX
05-2025

GED -

Mohave Community College
Lake Havasu City, AZ
01-2003

Associate of Science - Medical Claims And Billing Specialist

US. Career Institute
Fort Collin, Co.
03-2010

Skills

  • Customer service
  • Product knowledge
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Retail sales
  • Cash register operation
  • Phone etiquette
  • Data entry

Certification

  • Gergias Certified - Basic Agent Certification
  • Gergias Certified - Admin Power User Certification
  • Gergias Certified - Lead Agent Certification
  • Gergias Certified - Support Agent Power User Certification

Timeline

Order Processor

Collin Street Bakery
11.2024 - 01.2025

Retail Sales Associate

Atwoods Ranch & Home
11.2022 - 01.2024

Care Provider

Lake Regional MHMR Center
10.2013 - 09.2022
  • Gergias Certified - Basic Agent Certification
  • Gergias Certified - Admin Power User Certification
  • Gergias Certified - Lead Agent Certification
  • Gergias Certified - Support Agent Power User Certification

No Degree - Cosmetology

Navarro College

GED -

Mohave Community College

Associate of Science - Medical Claims And Billing Specialist

US. Career Institute
Cathleen Shaw