Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Cathleen Snyder Schuster

Kintnersville,PA

Summary

Dynamic professional with a proven track record at Dollar General, excelling in customer service and cash handling. Enhanced customer satisfaction through effective communication and timely service estimates. Recognized for fostering loyalty and trust, while streamlining processes to improve efficiency. Committed to delivering exceptional results with integrity and professionalism.

Overview

6
6
years of professional experience

Work History

Cashier

Dollar General
07.2022 - 03.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Department Coordinator

Kmartcorp
05.2018 - 12.2022
  • Developed and implemented training programs to enhance staff skills and productivity.
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
  • Improved department efficiency by streamlining processes and implementing new organizational systems.
  • Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
  • Assisted in recruiting efforts, contributing to the successful onboarding of new team members.

Service Writer

Jiffy Lube Oil Change Center
04.2018 - 11.2021
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Education

High School Diploma

Penn Foster Career School
Scranton, PA
04.2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Sales expertise
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Order verification
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Regulatory compliance
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Sales transactions
  • Dependability and reliability
  • Online orders preparation
  • Scanner operations
  • Receipt handling
  • Merchandise exchange
  • Credit and cash transactions
  • Checkout monitoring
  • Point-of-sale system
  • Gift card handling
  • Transaction handling
  • Ordering and stocking
  • Honest and dependable

Timeline

Cashier

Dollar General
07.2022 - 03.2024

Department Coordinator

Kmartcorp
05.2018 - 12.2022

Service Writer

Jiffy Lube Oil Change Center
04.2018 - 11.2021

High School Diploma

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Cathleen Snyder Schuster