Cathleen Tranter
Unionville,CT
Summary
Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UCONN Health Center
11.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Patient Care Associate
Tempus Unlimited
02.2013 - Current
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed rapport to create safe and trusting environment for care.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Ran errands for patients, did shopping, and picked up other necessities.
- Connected patients with available community and charitable resources.
- Scheduled and accompanied clients to medical appointments.
- Restocked pharmacy and unit supply by discarding expired items and ordering new supplies.
- Provided adjunct care by administering enemas, douches, nonsterile dressings and heat treatments.
- Scheduled yoga and water exercises for individual clients to aid in pain reduction.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
Medical Assistant
Riverbend Medical Group
08.2016 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
Patient Registration Representative
Mercy Hospital Springfield
09.2009 - 08.2016
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Gathered demographic and insurance information to register patients for medical appointments.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Office Manager Billing Clerk
Center For Human Development & Family Services
08.2009 - 05.2013
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Audited billing records to verify accuracy and completeness.
- Generated daily, weekly and monthly reports for billing department.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Processed customer refunds and adjustments according to company policies.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Reconciled accounts receivable to general ledger.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated monthly billing and posting reports for management review.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Disbursed petty cash by recording entries and verifying documentation.
- Encoded and canceled checks using bank machines.
Medical Assistant/Medical Billing Clerk
Stafford Pediatrics
03.2003 - 02.2008
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Updated patient financial information to guarantee accuracy.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Disbursed petty cash by recording entries and verifying documentation.
- Encoded and canceled checks using bank machines.
- Created improved filing system to maintain secure client data.
Education
Associate of Applied Science - Health Information Management Billing And Coding
Eastern Gateway Community College
Steubenville, OH12.2023
Certified Billing Specialist & Medical Scribe - Medical Insurance Billing
Eastern Gateway Community College
Steubenville, OH06.2023
Associate of Science - Human Development
Holyoke Community College
Holyoke, MA08.2015
Clinical Medical Assistant - Medical Assistant
Branford Career Institute
Springfield, MA06.2014
Skills
- Managing Medical Laboratory Equipment
- Foley Catheter Insertion and Removal
- Clinical Applications
- Pulmonary Function Measurement
- Administering Immunizations
- Proper Waste Disposal
- Treatment Room Preparation
- Preparing Summaries
- Answering Questions
- Lab Specimens and Collections
- Reading Comprehension
- Inventory Management
- Diagnostic Evaluation
- Patient Assessments
- Updating Medical Records
- Holter Monitoring
- Flu Vaccinations
- Logging Messages
- Clinical and Operational Judgement
- Sterilize Instruments
- Efficiency Improvement
- Medical Billing and Coding
- Medical Histories and Vital Statistics
- Rapid Strep Testing
- EPIC EMR
- Patient Data Management Systems
- Patient Documentation
- Remote Video Conferencing
- Completing Insurance Forms
- Multi-Line Telephone System Operation
- Performing EKGs
- Medical Records Management
- Continuous Quality Improvement (CQI)
- Injury Treatment
- Resource Management
- Instructional Plan Implementation
- Dictation and Transcription
- Patient Chart Tracking
- Medication Side Effect Knowledge
- Patient Scheduling
- Computerized Maintenance Management Systems
- Active Learning
- HIPAA Compliance
- HCPCS Training
- Telephonic Triage
- Supporting Daily Living Needs
- Healthcare Procedures
- Medical Supply Monitoring
- Injection Administration
- Family Medicine
- Processing Specimens
- Invoice Statements
- Bookkeeping Support
- Medical Terminology
- Coordinating Drug Refills
- Vitals Collection and Documentation
- Needs Assessment
- Exam Room Preparation
- Nursing Assistance
- Patient Health Information Access
- Medical Equipment Functionality
- Pharmacy Relations
- Cleaning and Sanitizing
- Floor Assignments
- Vital Sign Monitoring
- X-Ray Processing
- Patient Flow Coordination
- Specimen Collection
- Social Perceptiveness
- Electronic Health Records
- Dressing Removal
- Transportation Assistance
- Payment Collection
- Inventory and Supply Management
- Operating EKG Equipment
- Skin Pricks
- Complex Problem-Solving
- Patient Admission
- Patient Engagement
- Pulse Oximetry
Certification
- CMA - Certified Medical Assistant
- Certified Coding Specialist, CAHIIM
- Certified Medical Scribe, Eastern Gateway
Additional Information
Bilingual (Spanish/English), Phlebotomy, EKG, EPIC documentation/charting, proficient in Microsoft word and Excel.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
UCONN Health Center
11.2018 - Current
Medical Assistant
Riverbend Medical Group
08.2016 - 03.2018
Patient Care Associate
Tempus Unlimited
02.2013 - Current
Patient Registration Representative
Mercy Hospital Springfield
09.2009 - 08.2016
Office Manager Billing Clerk
Center For Human Development & Family Services
08.2009 - 05.2013
Medical Assistant/Medical Billing Clerk
Stafford Pediatrics
03.2003 - 02.2008
Associate of Applied Science - Health Information Management Billing And Coding
Eastern Gateway Community College
Certified Billing Specialist & Medical Scribe - Medical Insurance Billing
Eastern Gateway Community College
Associate of Science - Human Development
Holyoke Community College
Clinical Medical Assistant - Medical Assistant
Branford Career Institute
- CMA - Certified Medical Assistant
- Certified Coding Specialist, CAHIIM
- Certified Medical Scribe, Eastern Gateway
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