Cathleen Tranter
Medical Biller/Medical Assistant
Unionville,CT
Summary
Adept at enhancing healthcare efficiency and patient care, I leveraged my expertise in Electronic Health Records and patient documentation at UCONN Health Center. My proactive approach in medical billing and compassionate patient interactions significantly improved billing accuracy and patient satisfaction. Fluent in multiple languages, I excel in HIPAA compliance and interdisciplinary collaboration, driving optimal outcomes.
Overview
21
21
years of professional experience
Work History
Certified Medical Assistant
UCONN Health Center
11.2018 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Personal Care Assistant
Tempus Unlimited Inc.
02.2013 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Medical Assistant
Riverbend Medical Group
08.2016 - 03.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Registration Representative
Mercy Medical Center: Emergency Room
09.2009 - 08.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Safeguarded the integrity of patient data within electronic health record systems through vigilant monitoring and prompt correction of errors when identified.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Increased accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Office Manager Billing Clerk
Center For Human Development
08.2009 - 05.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Entered and maintained billing information in company internal databases for accessibility.
- Supported audit preparation efforts by providing well-organized documentation related to billing transactions, ensuring compliance with internal controls requirements.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
Medical Assistant/Medical Billing Clerk
Stafford Pediatrics
03.2003 - 02.2008
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Streamlined the billing process by implementing efficient medical coding practices, resulting in reduced errors and improved revenue collection.
- Ensured timely submission of claims by accurately preparing and submitting medical bills to insurance companies within specified deadlines.
- Conducted regular audits of patient accounts, identifying inaccuracies or discrepancies that required correction or adjustment.
- Maintained accurate patient records, updating demographic information and insurance details as needed for a seamless billing process.
- Supported practice management by providing input on financial performance metrics and making recommendations for improvements in the billing process.
Education
Associate of Applied Science - Health Information Management Billing And Coding
Eastern Gateway Community College
Steubenville, OH12.2023
Certificate - Medical Coding Specialist
Eastern Gateway Community College
Steubenville, OH06.2023
Certificate - Medical Scribe Certificate
Eastern Gateway Community College
Steubenville, OH06.2023
Associate of Science - Prerequisite For Nursing
Holyoke Community College
Holyoke, MA08.2015
Certificate - Health & Human Services
Holyoke Community College
Holyoke, MA08.2010
Certificate - Medical Assistant
Branford Hall Career Institute
Springfield, MA09.2004
Skills
- Patient documentation
- HIPAA Compliance
- Patient Assessments
- Electronic Health Records
- Payment Collection
- Medical Records Management
- Medical Billing
- Medical billing and coding
- Fluent in Spanish and English
- Valid Connecticut driver's license
- Data Entry
- Clinical Documentation
- Electronic Medical Records
- Insurance Claims
- Medical Transcription
- Account Management
Accomplishments
President List Award Recipient
Dean's List Award Recipient
Timeline
Certified Medical Assistant
UCONN Health Center
11.2018 - Current
Medical Assistant
Riverbend Medical Group
08.2016 - 03.2018
Personal Care Assistant
Tempus Unlimited Inc.
02.2013 - Current
Patient Registration Representative
Mercy Medical Center: Emergency Room
09.2009 - 08.2016
Office Manager Billing Clerk
Center For Human Development
08.2009 - 05.2013
Medical Assistant/Medical Billing Clerk
Stafford Pediatrics
03.2003 - 02.2008
Associate of Applied Science - Health Information Management Billing And Coding
Eastern Gateway Community College
Certificate - Medical Coding Specialist
Eastern Gateway Community College
Certificate - Medical Scribe Certificate
Eastern Gateway Community College
Associate of Science - Prerequisite For Nursing
Holyoke Community College
Certificate - Health & Human Services
Holyoke Community College
Certificate - Medical Assistant
Branford Hall Career Institute
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