Cathleen Wilt
Houston,TX
Summary
Dynamic Operations Coordinator with a proven track record at Houston Area Respite Center, excelling in project management and conflict mediation. Spearheaded the College Preparatory program, enhancing program impact by 30%. Renowned for strategic leadership and innovative problem-solving, adept at fostering team collaboration and driving significant operational improvements. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Houston Area Respite Center
02.2009 - 07.2019
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Worked with vendors to make purchases and reconcile invoices.
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Negotiated with distributors to find quality products and best prices.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Program Director
Focus Initiative
08.2017 - 05.2019
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained and updated project related documents.
- Developed College Preparatory program from ground up, laying out framework, and defining roles.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Established program policies and procedures to comply with regulatory requirements.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Developed and implemented program evaluation systems to assess program impact.
- Developed proposals and operational plans within assigned area.
- Oversaw staff schedules and assignments to handle School program demands.
- Developed new program and feature ideas for School
Teacher/Personal Care Assistant
The Arbor
09.2015 - 05.2019
- Planned and implemented integrated lessons to meet students goals, needs .
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
- Graded and evaluated student assignments, papers, and course work.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created and developed lesson plans to meet students' academic needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Conferred with supervisor to discuss patient condition and medical care.
- Scheduled and accompanied clients to medical appointments.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned activities to encourage movement, stretching, and strength building.
Education
No Degree - Education of Individuals With Multiple Disabilities
Houston Community College
Houston, TX08.1990
No Degree - Early Childhood Special Education
Santa Ana College
Santa Ana, CA09.1985
No Degree - Education of Developmentally Delayed Individuals
Irvine Valley College
Irvine, CA09.1985
No Degree - Early Childhood Education
Garden Grove Adult Education
Garden Grove, CA09.1984
No Degree - Art History / Education
Pepperdine University
Malibu, CA01.1983
Skills
- Project Scheduling
- Conflict Mediation
- Project lifecycles
- Project Management
- Project Planning
- Scheduling Coordination
Timeline
Program Director
Focus Initiative
08.2017 - 05.2019
Teacher/Personal Care Assistant
The Arbor
09.2015 - 05.2019
Operations Coordinator
Houston Area Respite Center
02.2009 - 07.2019
No Degree - Education of Individuals With Multiple Disabilities
Houston Community College
No Degree - Early Childhood Special Education
Santa Ana College
No Degree - Education of Developmentally Delayed Individuals
Irvine Valley College
No Degree - Early Childhood Education
Garden Grove Adult Education
No Degree - Art History / Education
Pepperdine University
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