Cathleen Yerk
Belvidere,IL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
21
21
years of professional experience
Work History
OPERATION SUPERVISOR
DURHAM SCHOOL SERVICES
01.2012 - 01.2023
- Oversee 140 plus employees
- Billing, Payroll, and Employee assignments
- Customer Service-complaints, inquiries, orders
- Coordinate 80 plus Special Education Assignments.
- Managed internal operational standards and productivity targets
- Conducted root cause analysis in deficient areas to identify and resolve issues
Dispatching
DISPATCHER-DURHAM SCHOOL SERVICES
01.2011 - 01.2012
- Motivate and manage employees
- Payroll, employee assignments
- Customer Service-complaints, inquiries
- Directed dispatching, routing, and tracking of 85 fleet vehicles
- Sent out drivers to assist based on locations, needs and worker availability
MAINTENANCE ADMINISTRATOR
DURHAM SCHOOL SERVICES
01.2007 - 01.2011
- Trained employees
- Ordered parts, Data entry
- Customer Service
- Implemented scheduled maintenance, retooling production status sheets and maintenance tasks to achieve scheduling effectiveness
BUS DRIVER
SUBSTITUTE, JONES BUS COMPANY
01.2005 - 01.2007
- Completed routes as needed
- General maintenance
- Housekeeping
- Utility maintenance worker
DIETARY MANAGER
ARAMARK
01.2002 - 01.2005
- Completed ordering
- Payroll
- Supervising employees
- Customer Service
Education
AAS - Business Management
ROCK VALLEY COLLEGE
Rockford, IL1993
Diploma -
MARENGO HIGH SCHOOL
Marengo, IL1981
Skills
- Skills Summary
- Payroll
- Administrative Tasks
- Data entry/Order entry
- Customer Service
- Maintain Customer Relations
- Employee Assignments
- Leadership Abilities
- Front-Office Operations
- Communication Skills
- Motivational Leadership
- Accuracy and Efficiency in Documentation
- Budgeting and Cost Control Strategies
- Key Performance Indicators (KPIs)
Timeline
OPERATION SUPERVISOR
DURHAM SCHOOL SERVICES
01.2012 - 01.2023
Dispatching
DISPATCHER-DURHAM SCHOOL SERVICES
01.2011 - 01.2012
MAINTENANCE ADMINISTRATOR
DURHAM SCHOOL SERVICES
01.2007 - 01.2011
BUS DRIVER
SUBSTITUTE, JONES BUS COMPANY
01.2005 - 01.2007
DIETARY MANAGER
ARAMARK
01.2002 - 01.2005
AAS - Business Management
ROCK VALLEY COLLEGE
Diploma -
MARENGO HIGH SCHOOL
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