Cathleen Young
Graham,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Parts and service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly adaptable individual bringing 15 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
I have an eye for detail, My goal is to make each and every customer leave happy and smiling, I am a fast learner and I strive to do my very best and treat each customer like they are my family, I am a fast learner I can adapt in any situation
Overview
6
6
years of professional experience
Work History
Service Writer
Westgate Triad Mitsubishi
Graham , NC
10.2021 - Current
- Updated pos system with order specifics and customer details, preferences and billing information.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Supported timely and accurate service by producing daily job status reports.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Scheduled and coordinated work for more than 300 customers each day in fast-paced setting.
- Processed payments for completed services using cash register or point-of-sale systems.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Parts Specialist
University of Kia
Durham , NC
03.2018 - 10.2021
- Ordered or purchased supplies to maintain optimum inventory.
- Supported service department by expertly pulling parts and updating records.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Support my technicians and customers with parts for there vehicle
Education
High School Diploma -
Glen Springs Academy
Watkins Glen New York 08-2005
Skills
- Status Reports Maintenance
- Schedules Coordination
- Warranty Processing
- Communicating With Clients
- Estimating Costs
- Customer Service Expertise
- Sales Transactions
- Invoice Verification
- Product and Service Knowledge
- Coordinating Schedules
- Appointment Scheduling
- Customer Service
References
- Drew simmons Service manager at westgate triad Mitsubishi 336-792-0182
- Carvelle Copeland ( On of my clients that works for Carvana) 336-260-2239
- I have a long list of customer and previous co workers that I can get as a reference
References
References available upon request.
Timeline
Service Writer
Westgate Triad Mitsubishi
10.2021 - Current
Parts Specialist
University of Kia
03.2018 - 10.2021
High School Diploma -
Glen Springs Academy
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