Summary
Overview
Work History
Skills
References
Timeline
Generic

Cathleen Kelly Pocos

Avon,OH

Summary

Dynamic leader with extensive experience in aviation, specializing in technology strategy and records management. Proven track record in data analysis and training development, successfully implementing electronic training systems and enhancing operational efficiency. Adept at fostering collaboration and ensuring compliance with regulatory standards while maintaining confidentiality and quality assurance.

Overview

8
8
years of professional experience

Work History

Director of Flt Ops Training / Mint Administrator

Global Crossing Airlines
Miami, FL
08.2021 - 03.2025
  • Administrator of MINT Media Interactive Software System. Direct and implement the company’s electronic training records, requirements, electronic forms, reports, event handlers, and automatic training scheduling. Facilitate all ongoing technology interfaces with multiple software systems. Collaborate with a broad range of end users, subject matter experts, and service providers to understand records management needs, analyze requirements, and translate them into new capabilities or promote improved understanding of existing information.
  • Implemented the process for converting paper training documents to be scanned and stored for uploading into the new software system. Responsible for tracking trends to identify and mitigate risks of current processes and methods. Ensure standard processes and procedures are consistently maintained.
  • Internal Processes and Operational Improvement: Implemented the process for converting paper training documents to be scanned and stored for uploading into the new software system. Responsible for tracking trends to identify and mitigate risks of current processes and methods. Ensure standard processes and procedures are consistently maintained.
  • Implemented department standard procedures while maintaining complete confidentiality. Conducted quarterly audits and random audits in conjunction with internal processes and external needs for quality assurance. Analyzed and monitored Pilot, Flight Attendant, Dispatcher, and Crew Scheduler records/paperwork.
  • Provided administrative support to the Training and Flight Operations Department.
    Data entry, tracking, and organizing crewmember schedules, training records, and crew qualifications, communicated and maintained relationships with internal and external parties, as appropriate, in a highly professional, diplomatic, and friendly manner.
  • Audit and revise the company's training requirements and procedures manuals for the company. Understand and implement contract-specific rules regarding training requirements. Lead, plan, and manage the company’s qualification records department for the operational needs, regardless of the media and format. Develop and implement training for Records Analysts, Crew Training Schedulers, instructors, and other Company employees.
  • Oversaw the procedure for all U.S. DOT PRIA records. Maintained the accuracy of pilot, flight attendant, dispatcher, and crew scheduler training schedules and records. Safeguarded confidential information in the daily handling of communications, documents, and archives of sensitive information.

Senior Manager of Crew Administration

COMMUTAIR/UNITED EXPRESS
North Olmsted, OH
03.2017 - 10.2020
  • Technology Strategy and Implementation
  • Administrator of MINT Media Interactive Software System
  • Direct and implement the company’s electronic training records, requirements, electronic forms, reports, event handlers, and automatic training scheduling
  • Facilitate all ongoing technology interfaces with multiple software systems
  • Collaborate with broad range of end users, subject matter experts, service providers to understand records management needs, analyze requirements, and translate into new capabilities or promote improved understanding of existing information
  • Internal Processes and Operational Improvement
  • Implemented the process for converting paper training documents to be scanned and stored for uploading into the new software system
  • Responsible for tracking trends to identify and mitigate risks of current processes and methods
  • Ensure standard processes and procedures are consistently maintained
  • Training, Scheduling and Records Management
  • Audit and revise the Training Records Manual and the Training Scheduling Manual policies and procedures
  • Understand and implement contract specific rules regarding training requirements
  • Lead, plan, and manage the company’s qualification records department for the operational needs regardless of the media and format
  • Develop and implement training to Records Analyst, Crew Training Schedulers, instructors, and other CommutAir employees
  • Work closely with other company departments, FAA, DOD, DHS, TSA, and crew members for all records request, internal audits, routine inspections, training scheduling issues, and MINT software questions and issues
  • Oversee all document archiving
  • Quality Assurance
  • Verify accuracy of qualification data maintained in digital record keeping software
  • FAR Compliance: Maintain knowledge of applicable Federal Aviation Regulations (FARs), training manuals, and company policies and procedures

Manager of Crew Records

COMMUTAIR/UNITED EXPRESS
03.2017
  • Implemented department standard procedures while maintaining complete confidentiality
  • Conducted quarterly audits and random audits in conjunction with internal processes and external needs for quality assurance
  • Analyzed and monitored Pilot, Flight Attendant, Dispatcher, and Crew Scheduler records/paperwork

Flight Operations Specialist

COMMUTAIR/UNITED EXPRESS
04.2012
  • Oversaw the procedure for all US DOT PRIA records
  • Maintained the accuracy of Pilot, Flight Attendant, Dispatcher and Crew Scheduler training schedules and records
  • Safeguarded confidential information in daily handling of communications, documents, and archives of sensitive information

Flight Operations Administration Assistant

COMMUTAIR/UNITED EXPRESS
08.2010
  • Provided administrative support to the Training and Flight Operations Department
  • Data entry, tracking, and organizing crewmember schedules, training records, and crew qualifications
  • Communicated and maintained relationships with internal and external parties, as appropriate, in a highly professional, diplomatic, and friendly manner

Crew Scheduler

COMMUTAIR/UNITED EXPRESS
06.2010
  • Ensured all Crew Members are scheduled in full compliance with FAR, CBA and Company rules and regulations
  • Processed trip swaps, trip drops, sick calls, emergency leaves and other daily schedule needs
  • Provided exceptional and timely customer service to Pilots and Flight Attendants

Skills

  • Technology Expertise
  • Records management
  • Data Analysis
  • KRI Tracking
  • Data Management
  • Training and Development
  • Contract Management
  • Technical Writing
  • Content Editing

References

  • Amanda Coyne, Director of Corporate Security at CommutAir, Amandakroska@gmail.com, 330-808-1208
  • Berthony LeBeau Jean Pierre, Benefits Manager at Silver Airways, info.berthonylebeau@gmail.com, 954-854-6725
  • Alexsis Alvarez, Manager of Crew Planning at CommutAir, alexsis.alvarez@yahoo.com, 937-768-9422
  • John Bermingham, FAA Inspector, john.bermingham@faa.gov, 860-878-5294
  • Amita Kale, Manager of Software Development at CommutAir, amita.r.kale@gmail.com, 301-502-5821
  • Jacob Saulberg, FAA Inspector, Jacob.saulberg@faa.gov, 484-798-2428

Timeline

Director of Flt Ops Training / Mint Administrator

Global Crossing Airlines
08.2021 - 03.2025

Senior Manager of Crew Administration

COMMUTAIR/UNITED EXPRESS
03.2017 - 10.2020

Manager of Crew Records

COMMUTAIR/UNITED EXPRESS
03.2017

Flight Operations Specialist

COMMUTAIR/UNITED EXPRESS
04.2012

Flight Operations Administration Assistant

COMMUTAIR/UNITED EXPRESS
08.2010

Crew Scheduler

COMMUTAIR/UNITED EXPRESS
06.2010

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Cathleen Kelly Pocos