Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Cathleen Kelly Pocos

Avon,OH

Summary

Results-driven aviation professional with a strong background in technology strategy, records management, and electronic training systems. Proven ability to enhance efficiency through data analysis and process optimization. Adept at ensuring regulatory compliance, maintaining confidentiality, and upholding quality standards. Recognized for strong communication, project management, and cross-functional collaboration. Strategic thinker with hands-on expertise, committed to delivering innovative solutions that drive performance in dynamic, fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Flight Operations Training and Mint Administration

Global Crossing Airlines
08.2021 - 03.2025
  • Managed MINT Media Interactive Software System to optimize training processes and maintain electronic records and Facilitated technology interfaces across multiple systems to enhance operational efficiency
  • Led conversion of paper-based training documents to a digital format, improving records management. Directed and implemented the company’s electronic training records, requirements, electronic forms, reports, event handlers, and automatic training scheduling. Collaborate with a broad range of end users, subject matter experts, and service providers to understand records management needs, analyze requirements, and translate them into new capabilities or enhance understanding of existing information.
  • Developed and implemented training programs for staff to enhance skills in records analysis and scheduling.
  • Responsible for tracking trends to identify and mitigate risks associated with current processes and methods. Ensure that standard processes and procedures are consistently maintained.
  • Developed and implemented department standard procedures while maintaining complete confidentiality. Conducted quarterly and random audits to ensure quality assurance in conjunction with internal processes and external requirements. Analyzed and monitored records and paperwork for Pilots, Flight Attendants, Dispatchers, and Crew Schedulers.
  • Provided administrative assistance to the Training and Flight Operations Department, including data entry, tracking, and organizing crewmember schedules, training records, and crew qualifications. Communicated and maintained professional relationships with internal and external parties in a diplomatic and friendly manner.
  • Audited and revised the company’s training requirements and procedures manuals. Ensured understanding and implementation of contract-specific training rules. Led, planned, and managed the company's qualification records department in accordance with operational needs, regardless of medium and format. Developed and implemented training for Records Analysts, Crew Training Schedulers, instructors, and other company employees.
  • Oversaw the procedures for all U.S. DOT PRIA/PRD records. Maintained the accuracy of training schedules and records for pilots, flight attendants, dispatchers, crew schedulers, and maintenance personnel. Safeguarded confidential information while managing daily communications, documents, and archives containing sensitive information.

Senior Manager of Crew Administration

COMMUTAIR/UNITED EXPRESS
03.2017 - 10.2020
  • Administered the MINT Media Interactive Software System and ensured seamless integration with other software systems.
  • Acted as primary liaison for FAA, DOD, DHS, TSA, and internal departments regarding audits, records requests, and scheduling.
  • Audited, updated, and enforced training procedures manuals and contract-specific training rules.
  • Led and managed the company’s qualification records department and trained personnel across roles.
  • Maintained accurate training schedules and PRIA records for pilots, flight attendants, and other crew members.
  • Supervised, mentored, and supported crew administration staff to enhance team performance.
  • Collaborated with regulatory agencies to ensure compliance and uphold quality standards.
  • Developed and maintained tracking systems for training activities and employee progress.
  • Oversaw organization and maintenance of training records to ensure compliance and accessibility.
  • Scheduled flight crews efficiently and in accordance with legal and operational requirements.

Education

Associate of Arts - Business Administration And Management

Wilma Boyd School of Business
Pittsburgh, PA

Skills

  • Digital Literacy & Technical Proficiency
  • Data Management & Analysis
  • Remote & Cross-Functional Collaboration
  • Training, Development & Workforce Education
  • Technical & Professional Writing
  • Analytical Problem Solving & Decision-Making
  • Workflow Optimization & Process Improvement
  • Program & Task Management
  • Regulatory & Organizational Compliance
  • Clear & Concise Communication
  • Team Leadership & Relationship Management
  • Service Excellence & Adaptability

Certification

Google Project Management Professional Certificate, 05/01/25

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Flight Operations Training and Mint Administration

Global Crossing Airlines
08.2021 - 03.2025

Senior Manager of Crew Administration

COMMUTAIR/UNITED EXPRESS
03.2017 - 10.2020

Associate of Arts - Business Administration And Management

Wilma Boyd School of Business

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