Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cathleen S Stockman

Inverness,FL

Summary

Dynamic Sales Manager and Store Associate with a proven track record at American Signature Furniture, excelling in retail transactions and visual merchandising. Skilled in managing inventory and fostering team success through effective training and leadership. Demonstrated ability to boost sales performance and customer satisfaction through strategic planning and exceptional service.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Store Associate

Bealls Outlet
Inverness, FL
10.2021 - 11.2023
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Demonstrated excellent customer service skills at all times.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Bagged or packaged purchases and wrapped gifts.

Sales Manager

American Signature Furniture
Charlotte, NC
01.2014 - 02.2017
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.

Furniture Sales Associate

Value City Funiture
Toledo, Ohio
04.1988 - 10.2013
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Discussed financing options, pricing and current promotional offers.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers and determined their needs.

Education

High School Diploma -

Bedford High School
Temperance, MI
06-1974

Skills

  • Retail transactions processing
  • Manage inventory
  • Checkout processing
  • Dressing room maintanence
  • Issue refunds
  • Stock replenishment
  • Visual Merchandising

Certification

  • Real estate license-2008-20012

References

References available upon request.

Timeline

Store Associate

Bealls Outlet
10.2021 - 11.2023

Sales Manager

American Signature Furniture
01.2014 - 02.2017

Furniture Sales Associate

Value City Funiture
04.1988 - 10.2013

High School Diploma -

Bedford High School

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Cathleen S Stockman