Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Cathline Williams

Metairie,LA

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Leader

Chick-fil-A
12.2022 - Current
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily shift operations by managing inventory levels and ensuring stock availability.
  • Monitored team performance to maintain workflow efficiency and address any issues promptly.
  • Provided exceptional customer service, resolving inquiries and enhancing overall guest experience.
  • Contributed to maintaining a clean and organized work environment for staff and customers.
  • Collaborated with management to implement process improvements for operational efficiency.
  • Engaged with team members to foster a positive work culture and promote teamwork initiatives.
  • Utilized point-of-sale systems to accurately process transactions and handle cash management tasks.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

District Manager

Wingstop
04.2018 - 12.2022
  • Led operational strategies to enhance store performance across multiple locations.
  • Developed training programs for staff, resulting in improved service delivery and employee retention.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Streamlined communication between corporate and store management, ensuring alignment on business objectives.
  • Implemented cost-saving measures that improved budget adherence without compromising quality standards.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Lead Event Specialist

Various
01.2012 - 07.2017
  • Led planning and execution of large-scale events, ensuring seamless operations and exceptional attendee experiences.
  • Collaborated with cross-functional teams to develop event strategies aligning with organizational goals.
  • Managed vendor relationships, negotiating contracts and optimizing service delivery for cost-effective solutions.
  • Developed and implemented event marketing strategies to increase attendance and enhance brand visibility.
  • Analyzed post-event data to assess success metrics, providing insights for future event improvements.
  • Utilized social media platforms effectively for targeted promotion campaigns leading to increased online presence and awareness about upcoming events.
  • Designed visually appealing stage setups that complemented the theme of each event while maintaining functionality and accessibility.
  • Managed event logistics and operations.

Assistant Store Manager

City Gear Clothing Store
02.2011 - 04.2014
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Managed staff scheduling, training programs, and performance evaluations to enhance team productivity.
  • Analyzed sales data and inventory levels to inform strategic merchandising decisions.
  • Implemented operational improvements that enhanced efficiency and reduced overhead costs.
  • Oversaw visual merchandising standards to align with brand guidelines and boost customer engagement.
  • Trained new employees on company policies, procedures, and customer service protocols for consistent execution.
  • Resolved customer inquiries and complaints effectively, fostering loyalty and repeat business.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Caregiver

St.Micheal's Assisted Living
09.2009 - 11.2012
  • Provided compassionate personal care and support for daily living activities.
  • Assisted clients with mobility and transportation to enhance independence.
  • Monitored patient health and reported changes to healthcare professionals.
  • Collaborated with family members to ensure continuity of care and support.
  • Maintained accurate records of client progress and services provided.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Education

Associate of Business Administration - Business

Job Crops Center
Atlanta, GA
08-2006

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Flexible schedule
  • Customer service management
  • Assigning work

Certification

CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Leader

Chick-fil-A
12.2022 - Current

District Manager

Wingstop
04.2018 - 12.2022

Lead Event Specialist

Various
01.2012 - 07.2017

Assistant Store Manager

City Gear Clothing Store
02.2011 - 04.2014

Caregiver

St.Micheal's Assisted Living
09.2009 - 11.2012

Associate of Business Administration - Business

Job Crops Center

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