Cathrine Creek
Lorain,Ohio
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
43
43
years of professional experience
Work History
Sales Associate, Hardware
Lowes Home Improvment
Indianapolis, IN
03.2015 - 05.2020
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
Jewelery Lead
Tj Maxx Dept Store
Indianapolis, IN
03.2012 - 05.2015
- Monitored stock levels to ensure adequate inventory was available at all times.
- Trained new staff on customer service standards and selling techniques.
- Performed daily maintenance tasks such as cleaning display cases, polishing jewelry and organizing backroom supplies.
- Assisted customers with selecting and purchasing jewelry items.
- Conducted regular audits of the department to identify any discrepancies between actual inventory levels versus what was recorded in the system.
- Developed creative displays to attract customers to featured items.
- Provided customers with product information, including prices, sizes and styles available.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Product Assembler
General Motors Co
Indianapolis, IN
07.1977 - 03.2008
- Great training skills
- Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
- Developed and implemented training programs for new hires and existing employees.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Ensured compliance with safety regulations while conducting onsite training activities. Oisa Training for safety.
- Conducted assessments to identify areas of improvement in the organization's training program.
- Advised management on best practices for improving employee performance through effective training methods.
- Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided one-on-one coaching sessions to help individuals improve their skills.
Education
Some College (No Degree) - General Studies
IUPUI
Indianapolis, IN05-1999
Skills
- Inventory Control
- Sales Development
- Retail loss prevention
- Customer Needs Assessment
- Upselling
- Flexible Schedule
- Shipment Processing
- Cash Register Operation
- Goal-Oriented
- Customer Service
- Merchandising knowledge
- Outgoing Personality
- Policy and Procedure Adherence
- Product Recommendations
- Retail merchandising expertise
- Positive and professional
- Sales Training
- Relationship Building
Timeline
Sales Associate, Hardware
Lowes Home Improvment
03.2015 - 05.2020
Jewelery Lead
Tj Maxx Dept Store
03.2012 - 05.2015
Product Assembler
General Motors Co
07.1977 - 03.2008
Some College (No Degree) - General Studies
IUPUI
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