CATHRINE FURIDZE

Well-experienced Guest Services specialist with above 8 years of invaluable experience in the Hospitality and Tourism Industry. I am seeking a similar position where I can utilize my strong organizational and communication skills to serve guests from pressured environments that are multi-cultural, with the goal to deliver world class unforgettable memories through team work applying efficiency, effectiveness, and due diligence in all my tasks and responsibilities. As an excellent multi-tasker that ensures a warm welcome in mind that as Cruise Brand Ambassador, I am the first and last impression to guest thus my role is of fundamental importance from a guest perspective. I ensure that guests problems and concerns are addressed promptly and tactfully to prevent frustration and, above all ensuring guest satisfaction and trust. Furthermore, my values of exemplifying integrity and demonstrating commitment to the cruise line Values and Mission, make me an invaluable asset to the cruise liner maintaining the brand name and reputation. I am an attentive listener who pays attention to detail providing timely guest support and punctuality as I seek to contribute to the organizational success by providing reliable and efficient guest service communication skills while maintaining a positive, confidential, and professional demeanour.

T., Dhliwayo, +263 77 3 478 713, +263 71 274 9532

F. Ndlovu +263 712 89 404 / +263 772 147 382

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