Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Philanthropy
Timeline
Generic

Cathrine McGrath

Staten Island,NY

Summary

Highly driven psychology graduate with over 5 years of customer service and child-focused experience in high-responsibility roles. Aiming to leverage a proven ability to foster safe, engaging environments, handle crisis situations calmly, and communicate efficiently with diverse populations to successfully fulfill a role at your company. Frequently praised for being highly organized, empathetic, adaptable, and having a strong desire to assist others, I seek to bring these strengths to help your company achieve its goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Swim Instructor and Deck Ambassador

British Swim School
Staten Island, NY
09.2023 - Current
  • Delivered safe, engaging swim lessons to children of various ages and abilities, monitoring behavior and progress for over 40 students weekly.
  • Ensured compliance with all water safety regulations, preventing incidents through proactive oversight.
  • Served as a key point of contact for families, addressing questions, and relaying student progress.
  • Handled class check-ins, scheduling, and customer inquiries with professionalism and care.

Associate

McDonalds
09.2022 - 08.2023
  • Delivered friendly and efficient services in a high-volume environment, contributing to a positive customer experience and repeat business.
  • Adapted to varied shifts and responsibilities based on seasonal needs, and staffing demands.
  • Assisted with cleaning and maintaining workstations, kitchen equipment, and dining areas to uphold cleanliness and health codes.

Sales Associate

Retro Fitness Gym
01.2022 - 08.2022
  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel.
  • Answered questions about company location and hours of operation using multi-line phone systems.
  • Operated cash register and POS to process sales transactions and handle payments.
  • Followed checklist to complete retail store opening

Teachers Assistant

Easter Seals NY
01.2021 - 08.2021
  • Cultivated inclusive and equitable learning spaces to support student engagement and access.
  • Worked with students individually and in small groups, reinforcing skills.
  • Attended faculty meetings and contributed relevant student data to support program improvement.
  • Maintained compliance with school and regulatory policies related to health and safety.

Sales Associate

Dollar Tree
07.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed cash, check and credit cards for customer purchases.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Bachelor of Science - Psychology

College of Staten Island of The City University of New York
Staten Island, NY
01.2023

Skills

  • Intermediate in American Sign Language
  • Proficient in the Microsoft Office suite
  • Experienced in customer service policies and procedures
  • Familiar with working in collaborative work environments, while demonstrating excellent written and verbal communication skills
  • Knowledgeable in working with children of all ages and needs or disabilities
  • Has the ability to respond quickly and appropriately to an emergency situation or crisis

Certification

- Nocti Certification in Health Assisting (May 2017)

- Certified in CPR (2018-2020)

- Mandated Reporter Training (December 2020)

- Bug Busting in Early Care and Education Settings (December 2020)

- Professional Development: Focusing on what we can control during difficult situations (January 2021)

- Preventing Sudden Infant Death Syndrome (March 2021)

- Foundations in Health and Safety (March 2021)

Affiliations

Sorority of Chi Iota Omega

- Fall 2024: Held the position of New Member Educator Assistant

- Spring 2025: Held the positions of New Member Educator Assistant, Head of Fundraiser, and Head of Recruitment.

Philanthropy

  • Walk to end Alzheimer's (October 2024)
  • "Color A Chi" - Event through 'Chi Iota Omega' to raise funds for Autism Awareness (September 2024)
  • "Breast Cancer Bingo" - Event through 'Chi Iota Omega' to raise funds for Breast Cancer Awareness. (October 2024)

Timeline

Swim Instructor and Deck Ambassador

British Swim School
09.2023 - Current

Associate

McDonalds
09.2022 - 08.2023

Sales Associate

Retro Fitness Gym
01.2022 - 08.2022

Teachers Assistant

Easter Seals NY
01.2021 - 08.2021

Sales Associate

Dollar Tree
07.2019 - 08.2020

Bachelor of Science - Psychology

College of Staten Island of The City University of New York

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Cathrine McGrath