Jeannie Catigan-Sy
Hot Springs
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
24
24
years of professional experience
Work History
Cashier
Oaklawn Racing Casino And Resort
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Paraeducator, Special Education
Rio School District
02.2014 - 01.2023
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Implemented research-based interventions to address academic challenges faced by special education students.
- Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
- Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
- Co teaching lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Alerted instructor to student behavior or issues requiring intervention.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
Front Line Supervisor/Production Trainer
Solar Wold America
01.2001 - 10.2011
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Ensured compliance with industry regulations and company policies, minimizing potential legal issues or financial penalties.
- Identified issues in efficiency and suggested new technique and training improvements, boosting efficiency and productivity.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
- Collaborated with cross-functional teams to drive process improvements throughout the organization, leading to streamlined workflows and reduced overhead costs.
- Enforced safety policies and procedures to decrease potential employee injuries, reducing injuries 0%.
- Enhanced team productivity by implementing efficient scheduling and task allocation processes.
- Developed comprehensive training programs to ensure new hires quickly acclimated to their roles and responsibilities.
- Contributed towards overall business growth by meeting/exceeding individual targets while supporting team objectives.
- Verified operation of equipment by evaluating equipment, performing troubleshooting and calling for repairs.
- Boosted revenue through the development of sales strategies and product promotion initiatives.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Monitored performance metrics to identify opportunities for improvement, resulting in increased efficiency across all tasks.
- Reduced workplace accidents through the implementation of safety policies, procedures, and training programs.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Optimized resource utilization by reallocating staff as needed based on workload fluctuations or changing priorities within the business unit.
- Managed budgets effectively, controlling expenses to stay within allocated resources while maintaining operational efficiency.
Education
Bachelor of Arts - Hotel And Restaurant Management
Cavite State University
Philippines1992
Skills
- Work Ethic and Integrity
- Team Leadership
- Decision-Making
- Problem-Solving
- Workflow Optimization
- FLUENT IN English, Tagalog, Spanish
- MS Office
- Employee Motivation
- Continuous improvements
Timeline
Cashier
Oaklawn Racing Casino And Resort
10.2023 - Current
Paraeducator, Special Education
Rio School District
02.2014 - 01.2023
Front Line Supervisor/Production Trainer
Solar Wold America
01.2001 - 10.2011
Bachelor of Arts - Hotel And Restaurant Management
Cavite State University
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