Cathrine Marie Saenz
Administrative Assistant
Glendale,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
SCSEP
Phoenix
11.2023 - Current
- Welcomed customers and helped determine their needs.
- Created and enhanced call sequencing flows and scripts to enhance
- Developed and implemented customer service policies and procedures.
- Answered routing calls, delivering messages to staff and greeting clients
- Executed record filing system to improve document organization and management.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
Clerical Assistant
America Multiple Services
Phoenix
02.1998 - 11.2012
- Answered Phones, Filing,
- Made copies, made arenas.
- Maintained records of material flow, compiling and organizing related data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Supported human resources functions by processing new hire paperwork and maintaining employee files.
- Coordinated shared Outlook calendar and scheduled meetings and events.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Bridal Consultant
Azteca Wedding Plaza
Phoenix
03.2008 - 03.2012
- Took orders, made orders, Took measurements of brides and other clients to order dress, Also help with Ritzy Kids & miscellaneous department
- Sold and fitted gowns for brides-to-be.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Coordinated closely with alteration specialists to ensure timely completion of customizations according to each bride unique specifications.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Developed strong relationships with vendors to secure exclusive deals on bridal gowns and accessories for clients.
Assistant Customer Service Manager
Foodlion Grocery Store
Garner, NC
09.2000 - 09.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Created customer support strategies to increase customer retention.
- Reduced employee turnover by fostering an positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
Education
GED -
Independence High School
Glendale, AZSkills
Office Administration
Administrative Support
Administrative Support
Scanning Documents
Filing systems
Microsoft Office
File Organization
Maintaining records
Data Entry
Invoice Processing
Billing and Invoicing
Document Management
Typing Speed
References
- AMS, Virginia Gamboa Carrillo, (602)547-6369
- IRCA, Mr. Pedro Denga, (602)405-5957
- Food lion, Crystal Hunt Ortega, (919)779-0770
Timeline
Administrative Assistant
SCSEP
11.2023 - Current
Bridal Consultant
Azteca Wedding Plaza
03.2008 - 03.2012
Assistant Customer Service Manager
Foodlion Grocery Store
09.2000 - 09.2008
Clerical Assistant
America Multiple Services
02.1998 - 11.2012
GED -
Independence High School