Summary
Overview
Work History
Education
Skills
Timeline
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CATHRYN ARMSTRONG

Pensacola,FL

Summary

Highly motivated customer service professional with a strong background in client relations, financial transactions, and problem resolution. Skilled in handling high volumes of various task, addressing customer inquiries with professionalism, and providing tailored solutions to enhance customer satisfaction. Seeking to leverage strong communication and problem-solving skills in a banking call center role to deliver exceptional customer experiences and contribute to a team-oriented organization.

Overview

9
9
years of professional experience

Work History

State Licensed Facial Specialist

Cindy Cassidy School of Electrologist, Beauty & Health
08.2022 - 10.2023

Lead Server and Trainer

Jaco's Bayfront Restaurant
09.2017 - 02.2022
  • Provided exceptional customer service in a fast paced environment, effectively handling customer inquiries, concerns, and complaints to ensure a positive experience.
  • Managed cash handling, and payment processing, maintaining accuracy in financial transactions and ensuring compliance with company policies.
  • Developed strong communication skills, interacting with a diverse customer base and collaborating with team members to ensure smooth service.
  • Utilized active listening and problem-solving skills to quickly address customer needs, Maintained detailed knowledge of menu items and promotions, demonstrating the ability to absorb and communicate complex information.

Leasing Agent & Consultant

Fairfield Lakes Apartments
10.2014 - 08.2017
  • Provided exceptional customer service, assisting clients with inquiries, addressing concerns, and guiding them through leasing processes-demonstrating strong communication and problem solving skills.
  • Educated clients on lease agreements, property policies, and community benefits, showcasing the ability to explain complex information clearly.
  • Assisted prospective tenants in finding solutions that matched their needs, ensured compliance with industry regulations and company policies.

Education

HIGH SCHOOL DIPLOMA -

PACE HIGH SCHOOL
05.2007

STATE LISCENED FACIAL SPECIALIST -

CINDY CASSIDY SCHOOL OF ELECTROLOGIST, BEAUTY & HEALTH
10.2023

GENERAL EDUCATION -

MIDDLE TENNESSE STATE UNIVERSITY
05.2009

Skills

  • Customer relationship management
  • Conflict Resolution
  • Cash handling and transaction processing
  • Verbal and written communication
  • Multitasking
  • Organization
  • Customer Service
  • Professional phone etiquette
  • Time Management & Adaptability
  • Scheduling
  • Analytical Thinking
  • Troubleshooting
  • Leadership
  • Collaboration

Timeline

State Licensed Facial Specialist

Cindy Cassidy School of Electrologist, Beauty & Health
08.2022 - 10.2023

Lead Server and Trainer

Jaco's Bayfront Restaurant
09.2017 - 02.2022

Leasing Agent & Consultant

Fairfield Lakes Apartments
10.2014 - 08.2017

STATE LISCENED FACIAL SPECIALIST -

CINDY CASSIDY SCHOOL OF ELECTROLOGIST, BEAUTY & HEALTH

GENERAL EDUCATION -

MIDDLE TENNESSE STATE UNIVERSITY

HIGH SCHOOL DIPLOMA -

PACE HIGH SCHOOL
CATHRYN ARMSTRONG