CATHRYN ARMSTRONG
Pensacola,FL
Summary
Highly motivated customer service professional with a strong background in client relations, financial transactions, and problem resolution. Skilled in handling high volumes of various task, addressing customer inquiries with professionalism, and providing tailored solutions to enhance customer satisfaction. Seeking to leverage strong communication and problem-solving skills in a banking call center role to deliver exceptional customer experiences and contribute to a team-oriented organization.
Overview
9
9
years of professional experience
Work History
State Licensed Facial Specialist
Cindy Cassidy School of Electrologist, Beauty & Health
08.2022 - 10.2023
Lead Server and Trainer
Jaco's Bayfront Restaurant
09.2017 - 02.2022
- Provided exceptional customer service in a fast paced environment, effectively handling customer inquiries, concerns, and complaints to ensure a positive experience.
- Managed cash handling, and payment processing, maintaining accuracy in financial transactions and ensuring compliance with company policies.
- Developed strong communication skills, interacting with a diverse customer base and collaborating with team members to ensure smooth service.
- Utilized active listening and problem-solving skills to quickly address customer needs, Maintained detailed knowledge of menu items and promotions, demonstrating the ability to absorb and communicate complex information.
Leasing Agent & Consultant
Fairfield Lakes Apartments
10.2014 - 08.2017
- Provided exceptional customer service, assisting clients with inquiries, addressing concerns, and guiding them through leasing processes-demonstrating strong communication and problem solving skills.
- Educated clients on lease agreements, property policies, and community benefits, showcasing the ability to explain complex information clearly.
- Assisted prospective tenants in finding solutions that matched their needs, ensured compliance with industry regulations and company policies.
Education
HIGH SCHOOL DIPLOMA -
PACE HIGH SCHOOL
05.2007
STATE LISCENED FACIAL SPECIALIST -
CINDY CASSIDY SCHOOL OF ELECTROLOGIST, BEAUTY & HEALTH
10.2023
GENERAL EDUCATION -
MIDDLE TENNESSE STATE UNIVERSITY
05.2009
Skills
- Customer relationship management
- Conflict Resolution
- Cash handling and transaction processing
- Verbal and written communication
- Multitasking
- Organization
- Customer Service
- Professional phone etiquette
- Time Management & Adaptability
- Scheduling
- Analytical Thinking
- Troubleshooting
- Leadership
- Collaboration
Timeline
State Licensed Facial Specialist
Cindy Cassidy School of Electrologist, Beauty & Health
08.2022 - 10.2023
Lead Server and Trainer
Jaco's Bayfront Restaurant
09.2017 - 02.2022
Leasing Agent & Consultant
Fairfield Lakes Apartments
10.2014 - 08.2017
STATE LISCENED FACIAL SPECIALIST -
CINDY CASSIDY SCHOOL OF ELECTROLOGIST, BEAUTY & HEALTH
GENERAL EDUCATION -
MIDDLE TENNESSE STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
PACE HIGH SCHOOL
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